Director, MMN Revenue Operations

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Head of Revenue Operations (RevOps) is a strategic leadership position responsible for optimizing the end-to-end revenue generation process for Macy’s Media Network. This leader will drive operational efficiency, sales productivity, reporting excellence, and strategic alignment across the Sales, Account Management, Ad Operations, Product, and Finance organizations. This role requires a blend of strategic planning, deep analytical capabilities, and hands-on operational management to ensure MMN’s infrastructure, data, and processes scale seamlessly with its ambitious growth targets.

What You Will Do

• Strategic Planning and Execution: Partner with Sales Leadership and Finance to design and implement annual revenue plans, including quota setting, territory design, commission planning, and capacity modeling to maximize sales effectiveness and minimize friction.
• Yield and Inventory Management: Oversee the pricing strategy and inventory controls (ad server and programmatic) to ensure optimal revenue yield and maximization of sell-through rates while minimizing channel conflict.
• Sales Process Optimization: Own the full commercial lifecycle, from lead qualification to campaign fulfillment and billing. Identify bottlenecks and implement standardized, scalable processes (SOPs) to improve sales cycle time and reduce human error.
• Revenue Technology Stack Management: Own and optimize the RevOps tech stack (CRM, Ad Server, Order Management Systems, BI/Reporting Tools). Ensure data integrity, clean architecture, and seamless integration between platforms (e.g., Boostr, Wrike, and Macy’s financial systems).
• Data Governance and Analytics: Design, build, and maintain mission-critical dashboards and reporting infrastructure that provide leadership with real-time visibility into pipeline health, sales performance, advertiser LTV, and key revenue metrics. Ensure MMN operates using a single source of truth for all commercial data.
• Financial & Billing Alignment (Fin Opps): Collaborate closely with Finance to streamline the invoicing, collections, and reconciliation processes. Ensure accurate revenue recognition and forecasting across all deal types (programmatic, managed service, self-service).
• Enablement and Training: Drive sales enablement initiatives by providing the Sales team with the necessary tools, training, content, and data insights to execute on their strategies effectively and efficiently
• Merchandising Collaboration: Develop and manage process for gathering and distributing relevant retail / commercial data from merchandising partners for use by the MMN Sales Team to create compelling sales narratives. 
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Who You Are

• Experience: 8 plus years of progressive experience in Revenue Operations, Sales Operations, or Business Operations within a high-growth environment.
• Leadership: 3 plus years in a senior leadership role managing and mentoring RevOps, Sales Ops, or BI teams.
• Industry Expertise (Preferred): Deep knowledge of the Retail Media or AdTech/Digital Media landscape, including programmatic advertising, ad serving, campaign management, and digital measurement standards.
• Technical Mastery: Expert proficiency in CRM systems and advanced experience with BI tools (e.g., Tableau, Power BI, Looker) for complex data modeling and visualization.
• Process Acumen: Proven success in designing and implementing scalable, repeatable, and high-quality processes across the entire Quote-to-Cash process