Continuous Improvement Consultant I (HYBRID)

Job Posting End Date: January 02

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

General Summary
This is the first step in a two-level career path in the Continuous Improvement Office. This position is responsible for supporting the Operational Readiness Center, driving change management for our Absence Operations partners. This individual will work closely with business partners to identify the best approach for change enablement within operations based on the needs of that particular business area, including but not limited to: providing input on best practices, coordinating large amounts of change in a way, driving and monitoring adoption of newly implemented tech or process enhancements, gathering feedback and coming up with ideas on how we can better serve our business partners. This work includes executing continuous improvement methodologies, identifying and selecting high potential ideas, and implementing appropriate tracking mechanisms for projects
In addition to supporting the existing Operational Readiness program, the individual will be accountable for providing support to the CI Operational Readiness Center team on process assessments to identify those with the greatest opportunity for improvement in terms of efficiency, quality, and/or customer service. Individual should be able to identify opportunities and lead small scope projects utilizing continuous improvement methodologies.

Principal Duties and Responsibilities

• Play a leadership role with business partners to identify the best approach based on each individual business area needs.
• Individual will lead small scope projects utilizing continuous improvement methodologies. These initiatives have an impact on market share, top line growth and bottom line results.
• Partner with Continuous Improvement Consultant II and Director, Operational Effectiveness in conducting process assessments and identifying areas of opportunity.
• Lead by example as an active change agent by leverage influencing skills that come from prior Continuous Improvement experience.
• Establishes strong, effective and collaborative partnerships with key business area leaders and subject matter experts.
• Consolidates and develops effective presentations to communicate information to all levels of the organization.
• Support the business area by evidencing a solid understanding of the strategic direction and goals. Will focus on ideas that constantly strive to eliminate waste, improve customer satisfaction, and increase market share via the use of but not limited to Lean Six Sigma tools and other continuous improvement methodologies.
• Quantifies and develops appropriate cost benefit measures for new or redesigned value-added processes.
• Collect and analyze reported results from business areas on a quarterly basis.
• Partnership and collaboration with existing Operational Readiness Team to ensure all change and initiatives within the team are delivered in a way that audiences understand and will sustain change.
• Partnership with CI resources at Colonial, Unum UK, and Corporate to share best practices and ensure cross organizational awareness of Operational Readiness program specifics.
• Perform other duties as assigned.

Job Specifications