Sales/Marketing – 50/50 Entry Level Inside Sales Representative Position (Primarily Office)
American Family InsuranceAbout the role
As a member of a comprehensive 24-month training program, you'll gain the experience needed to become a top-tier insurance professional. We're looking for candidates who are enthusiastic about learning insurance and sales, and who are motivated to deliver outstanding support to our customers and partners.
This is a Primarily Office-based role, where you'll excel in a sales environment by making outbound phone calls to agents and their teams—increasing new business submissions, quotes, binders, and premium. You'll also work with a designated Brokerage & Alliance carrier, building valuable relationships and industry knowledge along the way.
In this primarily office-based role, you will be expected to spend at least 80% of your time (4+ days per week) working from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110
Position Compensation Range:
$25.00 - $31.25Pay Rate Type:
HourlyCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities:
• Conduct 50 outbound calls a day to appointed retail agents to guide new opportunities in, convert leads into submissions and turn quotes into bind orders.
• Weekly reporting of sales calls and results is expected.
• Assist agents/agent staff on quoting platforms, services, carrier information, and general procedures.
• Improve daily submissions goals and communicate information to relevant teams to maximize opportunities.
• Review web and phone quoting activity to spot trends positive and negative and address trends with customers and team.
• Establish an active relationship with Regional Sales Manager and discuss tactics including training, sales issues and follow up.
• Escalate more complex issues to appropriate subject matter area expert.
• May be asked to develop role specific standard work processes for team, mentor team members and provides project support.
• May complete other assignments or participate in projects based on skills, achievements, or experience.
• Pursue continuing education and insurance designations/licenses as outlined in the training plan. This will require self-study.
• Demonstrated experience providing customer-oriented solutions, support or service.
• Demonstrated proficiency using PC software applications (e.g., Internet Explorer, Outlook)
• Basic knowledge of property and casualty customer service or policy processing processes, terms and procedures.
• Demonstrated experience using reference materials.
Preferred Knowledge Skills & Requirements
• Experience managing multiple projects, ensuring deadlines are met.
• Demonstrated oral and written communication skills, including experience drafting professional correspondence.
• Experience with independently managing workload and prioritizing tasks in a fast-paced environment.
• Receptive to feedback, with a commitment to ongoing professional development and continuous improvement.
Travel Requirements
• Approximately 80% of work hours will be dedicated to engaging with customers by telephone.
• Occasional overnight travel is required (less than 5% of the time), including attendance at a two-week insurance bootcamp and participation in a three-day annual sales conference in Wayne, PA.
• Offer to selected candidates will be made contingent on the results of applicable background checks.
• Offer to selected candidates is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position unless otherwise specified in the posting.
Additional Job Information
#LI-Onsite
Additional Information
Offer to selected candidate will be made contingent on the results of applicable backgrou
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s