Summary
 

Assists Retail Manager in coordinating store activities in order to achieve successful implementation of sales/marketing initiatives and materials to promote designated retail product lines to meet predetermined sales goals. Provides leadership and support to store staff in order to ensure maximum, positive customer service response and service. Assists Manager in the development of a sales strategy for the market that ensures attainment of Company sales goals and profitability. Assists Retail Manager in counseling, coaching, and mentoring Retail Center staff. Serves as backup to the Manager in the absence of the Retail Manager for customer escalations.

Description
 

Location: This is a full-time position working (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:30am – 5:30pm. It may be necessary, given the business need to work overtime. You may be required to travel between buildings. This role is located at 3701 Renee Drive Myrtle Beach, SC 29579

What You Will Do:

• Coordinates Retail Center operations to ensure the customers experience is meaningful, supportive in-center encounters that result in high customer satisfaction. Generates and acts upon leads for new sales and the sales of replacement and add-on products.
• Provides sales and service to customers for health and ancillary insurance products (this interaction with the customer will be face-to-face, by telephone, and web-based inquiries).
• Analyzes prospective customer needs and matches to appropriate company products and services.
• Develops and Executes marketing plans to generate traffic, support membership, and create positive brand awareness within specific budget.
• Responsible for the store calendar (seminars, workshops, partnerships, etc.). Acts as on-site contact to Corporate Marketing Team in activating monthly in-center Health Fairs and other sponsored events.
• Works closely with marketing and local leadership to promote the company’s brand, build customer relationships/loyalty, and support achievement of business objectives in the region.
• Manages collateral and promotional items in the public-facing areas of Retail Center following established program guidelines.
• Maintains collateral and promotional item inventory and organization of storage area per established program guidelines.
• Responsible for the ordering/replacement of items as necessary or directed by Retail Manager.
• Tracks, analyzes, and reports on Retail Center performance.
• Works closely with corporate staff and leaders to recommend training as needed to achieve performance goals.
• Coaches, facilitates, and empowers team members to achieve individual goals and to meet overall retail sales goals.
• Defines and communicates criteria to achieve high performance service.
• Participates in community activities and in local organizations.
• Supports local presence organization and association integration to assist and leverage relationships for BCBSSC community.
• Serves as backup to the Retail Manager, is cross-trained and completes required service training to effectively work in the following areas: sales, customer service, payments, and general operations of the Retail Center (to include opening and closing of Retail Center).

To Qualify for This Position, You Will Need The Following:

• Required Education: Bachelor's
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
• Required Work Experience: 3 years retail or healthcare sales/service experience.
• Req