Team Lead, E&S Casualty Operations

This is an opportunity to join Ascot Group - one of the world’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way, The Ascot Way.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients’ brightest tomorrow, through agility, collaboration, resilience, and discipline

About the Role:
The Team Lead will work within the operations leadership team to support various Underwriting business units, directly managing a medium to large group of underwriting technical specialists. The Team Lead provides the highest level of customer service, ensuring the ops team is equipped with the tools necessary to complete all tasks in a timely and accurate manner.  They will act as subject matter expert and troubleshooter to ensure efficient operations and smooth, timely workflow, while fulfilling the role of liaison between internal/external clients and the underwriting support team.  The Team Lead is responsible for monitoring, training, mentoring, motivating, and leading a team of Technical Specialists.

Responsibilities:

• Leads a team of Technical Specialists.
• Hires/trains/onboards new team members.
• Manages the day-to-day activity of ops team for assigned business unit.
• Monitors and rebalances team workload.
• Works with IT to manage IT ticket resolution.
• Acts as subject matter expert for assigned business unit(s).
• Work with cross-functional teams to assist in resolving complex issues.
• Contributes to implementation requirements/testing of various technology/systems.
• Monitors and manages quality and SLA metrics.
• Understands, monitors and reports on SLA’s, quality and audit metrics and continually looks for ways to improve process and gain efficiency.
• First point of escalation for any questions/issues within the team.
• Thought leader who assists in defining Target Operating Model.
• Manages Internal and external monthly reporting, as needed.
• Supports finance, systems, data, and actuarial teams in ad-hoc requests. 
• QAs policies/endorsements to ensure accuracy. 
• Communicates daily with outsource team on quality of work, process revisions and exceptions.
• Spearheads various projects, as assigned by manager.

Qualifications
 

• 5-10 years of experience within the insurance industry in an operations or underwriting function.
• Bachelor’s Degree required.
• Experience with E&S a plus.
• Prior managerial experience required.
• Experience with Salesforce, Subscribe, IMS, and ODEN Policy Terminator a plus.
• Strong computer skills (Excel, Word, PPT).
• Excellent written and verbal communication skills.
• Focused eye for detail and accuracy.
• Strong time management and organizational skills.
• Desire to work as part of a team in a collaborative environment.
• Positive, approachable attitude and willingness to assist with projects outside the scope of the role.
• Ability to independently solve problems.
• Adapts well to change and possesses change management skills.

***This position may be filled at a different level, depending on experience***

Compensation
Actual base pay could vary and may be above or below the listed range based on factors including but not limited to experience, subject matter expertise, and skills. The base pay is just one component of Ascot’s total compensation package for employees. Other rewards may include an annual cash bonus, and other forms of discretionary compensation awarded by the Company. 

The salary range for this position in Chicago and New York Metro is $95,000-$105,000

Company Benefits

The Company provides a competitive benefits package that includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Ac