B2B Senior Systems Site Reliability Engineer

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

What you’ll do at Jamf:

Site Reliability Engineers are responsible for helping balance development velocity against customer-centric stability of systems through the use of SRE best practices and the creation of new processes with automation. The Senior Site Reliability Engineer is responsible for creating and leading projects around how services and other workflows should be measured as well as participating in the observability of production systems and services through day to day operational responsibilities with the intention to gain that wisdom of production to then decide what toil should be automated next. The Senior Site Reliability Engineer is expected to operate with a DevOps mindset at the convergence point of Cloud Operations, Engineering, and Technical Support within the framework of the Agile process.

This role if offered as remote in Poland. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland.

#LI-Remote

 

What you can expect to do in this role:

• Identify improvements in both the platform and processes by implementing  established SRE concepts with the goal of improving product and system reliability
• Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes
• Perform root cause analysis for customer impacting issues and be able to clearly document the solution and advise others from the results of those findings
• Create technical documentation based upon new technology proof of concepts, project work, root cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model.
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate
• Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while being able to break down the technical work require to achieve a successful outcome
• Lead cross-team and cross-department technical collaboration in critical customer escalations
• Advise stakeholders and senior leadership on critical customer escalations
• Occasionally provide off hours support for deployments and customer escalations

 

What we are looking for: 

• Minimum of 5 years of experience in IT. (Required)
• Experience identifying, tuning, and fixing issues with software. (Required)
• Experience working with containerization and Kubernetes. (Required)
• Experience utilizing system monitoring tools, such as Grafana & Prometheus. (Required)
• Experience working within a form of the Agile development framework process. (Required)
• Experience optimizing SQL queries and database engine tuning. (Required)
• Experience using and troubleshooting AWS services, including: EC2, S3, CloudFront, EKS (Kubernetes), RDS (Aurora). (Required)
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences. (Required)
• Experience solving production Java issues through use of native tools such as heap dumps, thread dumps and profilers. (Preferred)
• Experience using CI/CD tools (e.g Jenkins, ArgoCD, GitHub Actions). (Preferred)
• Experience writing infrastructure as a code (Terraform). (Preferred)
• Experience defining and implementing Service Level Objectives. (Preferred)
• Bachelor's degree or a combination of relevant experience and education may be considered.

 

Why Jamf?

• Named one of Forbes Most Trusted Companies in 2024
• We know that big ideas can come from anyone