Come Be Part of a Mission that Matters!

Neogen is looking to hire a Laboratory Technical Services Representative that will work for our Technical Service Residues Laboratory by providing real time technical product support to customers and sales though laboratory activities including but not limited to feasibility studies, product performance troubleshooting, and customer conversation with both internal and end user customers.  This person will work closely with the Laboratory Manager to ensure consistent messaging, priorities, and work direction are conveyed to the team.

This is a fully onsite position, requiring presence at our Lansing, MI location. Candidates should be prepared to work in-person during regular business hours.

Essential Duties and Responsibilities:

Laboratory Support

• Trouble shoot samples with Neogen’s test kits, and/or competitive kits, per customer, sales, and other’s request.
• Generates and analyzes data from a variety of laboratory techniques and analytic instrumentation.
• Participate in internal alpha and beta site evaluations.
• Performs validation studies to replicate results and to verify results with industry or scientific literature standards.
• Tabulates and graphs data and prepares technical reports for management.
• Evaluates competitor products to find deficiencies that put Neogen products at an advantage.
• Coordinate kit validations for agencies including FGIS/GIPSA, AOAC, etc.
• Perform tasks essential to maintaining ISO certification.

Sales and Customer Support

• Utilizes advanced level of expertise to successfully resolve matrix/protocol and product performance issues for diagnostic kits and components.
• Assists in sales, customer, and new hire training.
• Provide phone and/or on-site technical support regarding kit components and performance.
• Actively uses CRM for all sales related contacts and activities.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Approximately 10% travel (average).  Could be higher during certain periods.

Education & Experience

• Minimum bachelor’s degree in physical science, chemistry, or related fields
• Minimum 1 year work experience with diagnostics - (rapid methods and traditional)
• OR combination of education or experience accepted.
• Knowledge of food science preferred.
• Advanced degree preferred.
• Experience in a Technical Service role preferred.

Please press Apply to submit your application.

WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters!

Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service. It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.