Senior Account Manager, Affiliate Marketing

LOCATION:

The Account/Senior Account Manager, Affiliate Marketing position is a remote, work from home position, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Candidates who live in the following States will be considered:  CO, CT, IL, MA, NH, NJ, PA, RI, VA, FL, GA, MN, TX, NC, OH, SC, TN. Some travel is required for client meetings or other internal meetings, conferences, etc.

THE ROLE:

Acceleration Partners is accepting applications for our growing Account Management team for one of our top enterprise level clients.  We are seeking experienced Affiliate Marketing Manager(s) to autonomously manage a team to oversee a portfolio of clients, serving as key client facing liaison. This person will be responsible for leading the client relationship as well as all client deliverables, account strategy and execution. 

TOP 5 JOB RESPONSIBILITIES FOR ACCOUNT MANAGER:

1. LEAD MANAGE AND HOLD YOUR TEAM ACCOUNTABLE- Trains, coaches, and develops team members by leading their efforts with the goal to successfully execute effective marketing campaigns. Serves as a conduit for communications upward and downward, maintains morale with team and is viewed as a reliable, go-to person. Comfortable with team delegation; clearly setting expectations, clarifying boundaries, and ensures clear work assignments. Can lead team through difficult and stressful situations while keeping others motivated. Participates in firm building when opportunities arise including Diversity, Equity, and Inclusion initiatives, cross-team collaboration, and cultural & social initiatives.
2. CLIENT SERVICE AND COMMUNICATION - Consistently provides superior client service, acts as a point of contact, and escalates issues or key risks as appropriate. Works with teams to ensure client develops trust in our team by overseeing client outputs and communication are delivered in the AP way. Develops and nurtures excellent relationships, reflected in very high client satisfaction and retention rates with a net promoter score of 8+.
3. REPORTING AND ANALYSIS – Uses data strategically and nimbly; all analysis or data shared to clients from team is consistently accurate and precise. Consistently draws relevant and accurate conclusions using data to identify trends, analyze campaigns, and provide client insights and recommendations to reach or exceed goals. Performs routine sales projections for client programs and for individual opportunities to support recommendations to clients backed back clear KPI’s. Able to coach others across all of these areas as well.
4. ACCOUNT STRATEGY & EXECUTION – Manages successful client programs by developing effective strategies and tactical plans for achieving client’s goals and objective. Prioritizes tactics to align with the client’s goals and proactively adjusts goals when necessary. Oversees efficiencies across all deliverables to maximize clients’ spend and managed revenue. Consistently demonstrates intellectual curiosity; challenging the status quo, regularly pitching new, or out of box pub dev or campaign opportunities.
5. PORTFOLIO MANAGEMENT - Manages multiple campaigns, at 95% full ownership, with solid organizational skills and the ability to focus on and prioritize tasks based on client objectives. Has full grasp of each clients' SOW, delivering what is due under terms; maintains ability to identify new opportunities to drive client success while conjunctively identifying possible goal misalignments, getting to the root of an issue, and bringing solutions to resolve.

 

WHAT SUCCESS LOOKS LIKE:

BY 6 MONTHS… the Account/Senior Account Manager is executing the day-to-day operations of multiple affiliate programs with little guidance from their Associate Director. Account/Senior Account Manager has formed strong relationships with key client contacts and are the main point of contact for clients’ strategic and account questions. Challenging client or team situations are being managed with guidance from Associate Director, with Account/Senior Account Manager bringing a solutions-oriented approach to these situations proactively. Client data is regularly being analyzed and used strategically in optimization, activation and recruitment campaigns. Client accounts are being handled effectively and strategically, without dropping any balls, and clients are aware of and pleased with this outcome. Clients are being serviced profitably with AP targets and client KPI’s being met, and client Net Promoter Scores are 8+.

BY 1 YEAR… the Account/Senior Account Manager is taking full accountability for the performance and success of their clients and team.