Quality Expert Reviewer - Maghreb/English

Overview

 

Multi Channel- Quality Expert Reviewer (Fluent Bilingual Maghreb/English Speaker) - Dublin City Centre

 

Must be able to evidence previous Content Moderator Experience

 

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

 

Due to our success, we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon!

 

Start Dates: Various

 

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: €42,667.00
• Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08.00 – 19.00
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
• Right to Work
• Criminal Record Check
• Credit Check
• Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

 

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

 

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global

Operations team including but not limited to:

 

a) Content Moderation - content includes the following topics unless otherwise mutually agreed:

• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Child Exploitation
• Nudity, pornography
• Sexual solicitation
• Others as mutually agreed in an SCN

b) ID Review and Authenticity/Access Flows;

c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special

Ops/Global Risk Ops (GRO) focus on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials." 

 

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration- You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

 

 

What you get from us - 

• Healthcare insurance
• Death in service 
• Annual leave 20days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)

 

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Te