Lead Project Manager

Job Title:

Lead Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Summary:

• This role is responsible for ensuring the timely and high-quality delivery of features, enhancements, and support for the client’s customer-facing website and mobile app (iOS & Android)
• This role is accountable for stewardship of cross functional and distributed software development teams.
• The Lead Technical Project/Delivery Manager owns solution delivery and is ultimately responsible for the software development planning, execution and quality delivery.
• Remote in the US, must support the MST time zone.
• This role will lead discussions with technical architects and team leads, to arrive at decisions on solution paths, technology choices, development and testing practices.

Required Skills and Experience:

• Must have 10+ years of IT experience
• Must have done some programming in the last 5-6 years, approximately 5% hands-on coding may be needed.   
• Should be comfortable with Hot-fixes, troubleshooting and productions deployments. 
• At least 3 years of experience in a Development Manager or Engineering Manager type role, across multiple software development teams including web, mobile, backend, DevOps, would be very suitable.
• Lead the team/projects hosted on any of the cloud providers (Azure, AWS, GCP)
• Intermediate knowledge on DevOps, Test Automation
• Familiarity with modern web and mobile tech stacks, including:
  • React, Node.js, Express.js, TypeScript, JavaScript
  • Azure Functions, CI/CD Pipelines
  • Figma for design collaboration
  • Jira for backlog and sprint management
• Experience creating a software delivery and release plan for products, aligned with product management.
• Provide regular updates to client stakeholders and internal leadership on progress, KPIs, and blockers.
• Strong knowledge of web application and services development including micro services development.
• Proven experience leading a team of software development and DevOps teams and delivering high-quality software products, with industry standard DevOps practices.
• Strong interpersonal and communication skills, with the ability to work effectively with cross-functional teams.
• Ability to mentor and provide technical guidance to team members, directing and moderating conversations in the decision-making process.
• Software development and delivery experience in a client-services consulting role, directly managing the software development process for client product teams.
• Excellent communication skills and proven ability to engage with both technical and non-technical stakeholder
• Bachelor's or master's degree in computer science, Software Engineering, or a related field.
• Experience in Agile software development projects.

Responsibilities:

• Stay up to date with the latest technologies and industry trends, including, DevOps, Microsoft Azure PaaS, Serverless, Containers, APIs,