Field Service Engineer

Introduction to the job

As our Field Service Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward.

Role and responsibilities

You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

You’ll report to the Site Manager, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens.

As a Field Service Engineer, you’ll:

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

• Analyze applicability, accuracy and adherence to design specifications.

• Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.

• Answer customer questions and assist customers in a professional manner.

• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

To help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Field Service engineer, you’ll need:

• Bachelor's degree in an Engineering field or equivalent combination of education, skills and 1+ years experience.

• Knowledge of semiconductor industry, vacuum system, or plasma is preferred.

Skills

To thrive in this job, you’ll need the following skills:

• Work according to a strict set of procedures within the provided timelines.

• Knowledge of Safety Procedures

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identify bottlenecks and drive improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

Other information

• This position is based in Dallas / Sherman, TX.

• Candidate will start/train in Dallas, TX location and work out of the Sherman, TX site in the near future.

• Position will require travel up to 30%.

• Position will require access to customer site locations.

• Typically, will work 12-hour shifts.

• Ability to work flexible shifts including nights, weekends and holidays.

• Willingness to continue learning and growing in a professional environment is necessary. 

• Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety. 

• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment. 

• Position works under the direction of a Manager, Supervisor, or Sr. Engineer.

Physical Demand of the job:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.