YOUR ROLE AND RESPONSIBLITIES:

Job Summary:

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer. 

Job Description:

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. 

• Verifies all shipping, billing, pricing, and purchase order information. 

• Enters special instructions related to orders, customer requests/code maintenance, and notes. 

• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc. 

• Communicate and provide necessary support to sales staff while in the field. 

• Regularly communicates with internal and external customers on various issues. 

• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary. 

• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking