Branch Manager and Relationship Specialist

Description

Who We Are

Five Star Bank is a high performing $3.1 Billion community business bank operating through 8 offices - 6 in the Capital Region, 1 in Chico, and 1 in Redding. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

The Branch Manager manages the daily activities of the branch and is responsible for great customer service, opening new accounts, resolving customer issues, and servicing accounts.

Essential Job Functions

• Determines source and resolution of problems through examination of various documents and records
• Approves transactions and utilizes signing authority within delegated limits
• Manages branch cash to include researching CSR outages
• Responsible for using good judgment and bank regulations to report unusual and suspicious activity to the BSA Officer or Designee
• Assists operations staff and management with development and implementation of new policies and procedures
• Responsible for ensuring branch is in balance on a daily basis (i.e. cash recap)
• Verifies and maintains GL and Bancontrol balances
• Recommends daily branch NSF/Non-Post item decisions
• Orders cash for the branch & manages vault cash and Fed shipments
• Approves all daily deposits/cashed negotiable instruments over CSR limits
• Places Reg. CC holds and prepares documentation
• Approves (within set limits) outgoing wire requests
• Performs daily call back of entries
• Audits all new account documentation for accuracy 
• Verifies all completed operations certifications (monthly, quarterly, semi-annually)
• Completes annual performance appraisals for staff
• Resolves/follow up of customer complaints and problems 
• Complies with all Anti-Money Laundering Laws and Regulations

Requirements

Competencies

• Customer/Client Focus
• Personal Effectiveness/Credibility
• Problem Solving/Analysis
• Teamwork Orientation
• Initiative
• Stress management/Composure
• Organizational Skills
• Technical Capacity

Requirements

• 5 or more years of banking operations experience including management experience
• Thorough knowledge of all aspects of Branch Operations
• Working knowledge of computers including use of Word, Excel, Outlook
• Commitment to excellence and high standards
• Displays superior customer service skills
• Excellent written and verbal communication skills
• Acute attention to detail
• High School Diploma or equivalent

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at any time with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.