Assistant, Enrollment Services

JOB SUMMARY
The Enrollment Services Assistant assists the Enrollment Associate/Officer or designee in coordinating, managing and auditing all College Enrollment Services to include registration, admissions and audit for compliance of state reporting.

ESSENTIAL FUNCTIONS
Perform one or more of the various tasks required in processing a student’s application for admissions, registration, data entry, online orientation, WEB enrollment, etc. Serve as a resource in providing general information over the phone and in person to students, faculty, staff and community.

Inform students of the enrollment process (application, testing, FA, advising, registration, orientation, etc. ).

Assist with onboarding process.

Collect all enrollment information, log items into student system, and scan documents (i.e. transcripts, test scores, residency documentation, etc. ).

Screen students for onboarding and assure Texas Success Initiative (TSI) compliance (i.e. check status at initial contact, set milestones and groups, and term activate).

Consult with Associate/Officer for items requiring professional judgment.

Enter and verify scoring assessment (i.e. TSI status, ACT, SAT, etc. ).

Troubleshoot and monitor the Electronic Lab.

Assist with recruitment and retention activities as assigned.

Perform other duties, tasks and assignments as required.

QUALIFICATIONS
Education & Experience
 

• High school diploma or equivalent required
• Associate’s degree preferred
• 1 year experience in a student services related setting

Licensing & Certification
 

• Valid Texas Driver License

Special Skills
 

• MS Office Programs
• Information Management Systems
• Customer Service

Competencies
 

• Delivering High Quality Work
• Accepting Responsibility
• Serving Customers
• Supporting Organizational Goals
• Driving Continuous Improvement
• Acting with Integrity
• Thinking Critically
• Managing Change
• Communicating Effectively

Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

SECURITY SENSITIVE:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

 

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team
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