Senior Staff Technical Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

Global Product Operations supports the operations of the Unified Technology Group (UTG) and STEP (Success, Technology, Experience, and Platform) organizations. Our Program Management Office drives and delivers cross-functional programs including Release Management, Release Big Rocks, Platform Engineering, Global Cloud Services (GCS), Regulated Markets, Cloud Security, M&A, Customer Upgrade Operations, and other critical strategic programs.

This role is focused on support for the GCS organization and specifically the Cloud Network Services teams. Programs within this space are highly technical, cross-organizational and data-driven. As a TPM within this team, one will be driving programs to deliver on organizational key objectives, drive improvements in observability, availability and operational standardization and delivery. This role will work directly supporting senior leadership initiatives and executive presentations are a normal activity.

What you get to do in this role:

• Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within design and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness of solutions.

• You’ll implement scalable processes or solutions that help us effectively plan and manage multiple programs to meet our objectives.

• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.

• Identify connections and reconcile possible collisions between different product offerings, features, and platforms.

• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key stakeholders.

Qualifications

Preferred Qualifications:

• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances.
• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond.
• Educates cross-functional peers about their discipline and advocates for its value.
• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.
• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.

Basic Qualifications

• 10+ years of project/program management experience in mid/large size companies, ideally with a focus on network engineering and operations.

• BA/BS degree or higher in Business Management, C