IT Regional Trainer (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position may be filled in New York City.

Description:

We are seeking an IT Regional Trainer to join our team. The IT Regional Trainer position is currently a hybrid role with designated in-office days. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm.

The IT Regional Trainer is responsible for developing, designing, and delivering technology training initiatives across the firm. Using a blend of classroom, remote, and one-on-one instruction, this role provides training on a wide range of general and legal-specific technology applications to both office-wide and firm-wide users. The IT Regional Trainer also plays a key role in firm-wide IT project teams by assisting with testing, documentation, and implementation of new technologies. Additionally, the IT Regional Trainer provides end-user support for software-related inquiries as needed.

Key Responsibilities Include:

• Deliver training programs, including development, promotion, delivery, implementation, and evaluation for New Hire and other IT Training programs offered at the Firm.
• Work closely with IT staff and other key administrative and legal leaders to determine end-user training priorities and strategies.
• Using a learning management system, perform administrative tasks associated with training: schedule classes/courses, maintain attendance registration and records, analyze the effectiveness of training and student feedback.
• Develop comprehensive training plans and produce course materials.
• Class management responsibility, which includes, but is not limited to: Motivating participants, maintaining control of the class environment, and directing the learning of participants to meet program objectives.
• Serve on project teams for rollouts of new technology and upgrades, which include, but are not limited to: Evaluating, testing, and marketing.  May be assigned other special projects.
• Contribute to the development of instructional and participant materials, including objectives, training documentation, visual aids, testing, training instruments, and course handouts. Provide feedback regarding effectiveness and ease of use.
• Design and develop online learning modules to support instructor-led programs or other initiatives within IT.
• Provide end-user support services as appropriate for software-related questions.
• Prepare activity and progress reports regarding training and project activities.
• Special projects and additional duties as assigned.

Qualifications:

• Bachelor’s Degree or equivalent work experience.
• Minimum of 5 years of corporate training experience to include classroom and e-learning.
• Must possess strong organizational skills, excellent communication, and writing skills.
• Proven presentation/platform skills.
• Strong technical coaching and counseling skills with the ability to influence others to take action and achieve objectives.
• Thorough knowledge of desktop productivity software and groupware products; expert-level proficiency with MS Office Suite.
• Knowledge of legal industry-specific software preferred (i.e., Document Management System). Ability to learn such software, as well as software developed in-house, is required.

The base salary range for this position is $98,000.00 - $146,000.00/yr. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependen