Cage Cashier (Horseshoe Bossier) Full Time (Grave)

JOB SUMMARY:

Provides friendly, efficient and accurate cashiering services for customers and employees. Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program

GENERAL REQUIREMENTS:

• Must be at least 21 years of age.
• Must have a high school diploma or GED.
• Able to obtain Louisiana Gaming License.
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator.
• General cashiering background or prior money-handling experience required. 
• Must be able to count money and coins accurately
•  Must be able to get along with co-workers and work as a team. 
• Must be able to work any shift as well as fluctuating window times.
• Must read, write, speak, and understand English.
• Must be willing to serve customers from a variety of backgrounds.
• Must be willing to work nights, weekends, and holidays and work overtime.
• Able to pass mandated regulation and department testing.
• Must present a well-groomed appearance.

ESSENTIAL JOB FUNCTIONS:

• Operates assigned bank or window according to procedure.
• Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.
• Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.
• Transfers carts to and from the vault, cage, change banks and poker room.
• Responsible for the operation of assigned bank or window according to regulations. 
•  Always presents oneself as a credit to Horseshoe and encourages others to do the same.
• Operates coin wrapping equipment.  Verifies coin transferred from main cage to vault.
• Greets and welcomes customers with a smile as a company representative. Serves as Caesars Rewards and customer service role model for other employees. 
• Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs. 
• Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.
•  Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings. 
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Horseshoe every time. 
• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). 
• Ensures each customer interaction results in increased customer confidence in Caesars Rewards
• Is knowledgeable about competitors’ programs and can make favorable comparisons. 
• Promotes and executes customer promotions flawlessly. 
• Creates and maintains customer accounts using Horseshoe computer systems. 
• Issues comp in accordance with department comp and guidelines. 
• Ensures data are accurate and maintains integrity of data.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Performs other duties as assigned.

DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be physically mobile with reasonable accommodation.
• Able to lift and carry up to 50 lbs. (e.g., bag of coins) approximately 100 to 150 times per shift.
• Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter.
• Must have good close and medium range vision with the ability to distinguish between colors.
• Able to walk and remain standing for 8 to 10 hours with breaks.
• Able to safely push or pull a cashier cart when fully loaded.
• Able to differentiate between various denominations of currency, chips, or tokens.
• Must present a well-groomed appearance.
• Must have the manual dexterity and coordination to operate office equipment (including computers, jet sorts, and 10 keys), handle currency, tokens, coins, keys, and buttons.

WORK ENVIRONMENT: