Quality Assurance Technician

SUMMARY:

Quality Assurance Technician will provide knowledgeable guidance to ensure that all services and supports are provided in ways that meet the standards as outlined within State contracts and CMS mandates with a focus on standardization, compliance, audits, dashboards and Therap.  This position reports to the Quality Assurance Coordinator and will act as a point of contact for RISE staff and its community partners. The incumbent will have expertise in the primary areas impacted by the CMS Rules and will assist RISE with meeting all matters of operation’s compliance and regulations. This position will serve as a main point of contact and support statewide residential operations.

ESSENTIAL FUNCTIONS:          

• Audits: Assist with and perform annual internal compliance audits; prepare for external compliance audits by carrying out internal audits to ensure all regulatory requirements are maintained; assist with Google Drive, EVV, 5310 vehicle and OLCR audits;
• Dashboards: Assist Incident Reporting and Resolution review and tracking; assists with Matrix Report for Group Homes; assist with Training Report; assist with BTP Dashboard updates; assists with OT snapshot report, submits DDD Progress Reports; assists with all other QA reports as assigned;
• Compliance: Assist with EVV compliance and audits; assist with member book compliance audits and training; Assist with 5310 vehicle data compliance;
• Therap: Performs Therap data entry for new members and new employees; performs general data audits;
• Support: Supports state operations for AZ Residential by being a main point of contact and assists with state operations reports. Assists QA department with special projects as assigned.

MINIMUM REQUIREMENTS:

Education and Experience

• Associate’s degree in computer science or related field
• Experience working with individuals with a disability
• Proficient in Excel, Microsoft Office, and Google Suite
• Knowledge and experience with quality improvement preferred
• Experience interpreting state and federal regulations preferred
• Demonstrative technical and computer software skills including the ability to manipulate and analyze data through Excel, reporting tools and run queries

Travel

• Travel up to 20% of the time

Work Authorization and Clearance

• Ability to pass criminal background check including Level One Fingerprint Clearance Card, drug test and driving record check

PHYSICAL & MENTAL REQUIREMENTS

• Sit for extended periods of time
• Work remotely on occasion
• Meet specific project timelines
• Position requires prolonged computer monitor viewing
• This position is very detail oriented and will require a person that is proficient meeting deadlines