Customer Success Manager - UKI Market

<p>Cash is old school. Out- of- pocket expenses suck. Workplaces should be more trusting, progressive, and -let's be real- fun. Pleo is revolutionising the way businesses manage expenses, eliminating outdated manual processes, and giving companies full control over their spending. And the best part? When you join us, you become a Pleo user too! <br/><br/>But we can't do this alone-we need you! 🤝</p> <p>We are looking for a high- energy, driven, and proactive Customer Success Manager (CSM) to join our UKI Mid Market Customer Success Team in<strong> Lisbon</strong> 🇵🇹. <strong>This is an office-based role with a hybrid structure</strong> (3 days in office per week). You'll be working closely with our <strong>biggest and most strategic UKI customers</strong> (aka "Whales") ensuring they see the full value of Pleo. </p> <p><strong>What You'll be Doing: </strong></p> <ul> <li>Owning and nurturing relationships with our largest customers in the UKI market, ensuring they remain loyal advocates of Pleo. </li> <li>Mastering stakeholder management - you'll navigate complex organisations, engage with key decision-makers, and drive expansion opportunities </li> <li>Planning and managing your customer portfolio effectively to deliver maximum impact</li> <li>Leading through complexity - understanding the challenges of enterprise customers and proactively solving them </li> <li>Collaborating closely with internal teams like Sales, Product, Engineering and Marketing to deliver a world-class customer experience - we succeed as one team </li> <li>Helping shape the future of Customer Success at Pleo - we want to learn from your experiences and evolve our CX approach to the best in Europe</li> </ul> <p><strong>What We're Looking for: </strong></p> <ul> <li>A go-getter with an energetic and strong work ethic, who thrives in a fast-paced environment and embraces challenges with a growth mindset.</li> <li>Proven experience in a customer-facing consultative role (Customer Success, Account Management, or Management Consulting), preferably in a SaaS or enterprise software setting</li> <li>Exceptional stakeholder management skills- you can build relationships at all levels, from end-users to C-suite executives</li> <li>A natural problem solver who takes ownership, finds solutions, and ensures follow-through </li> <li>A team player who puts collaboration first and actively contributes to the team's success </li> <li>Ability to prioritise and manage multiple accounts while maintaining a high level of engagement</li> <li>Empathy and communication skills that allow you to connect with customers and internal stakeholders alike </li> <li>Ideally, basic finance/accounting knowledge or experience working with tools integrations</li> <li><strong>Fluency in English</strong> 🇬🇧 (our company language) </li> </ul> <h3><strong>Show me the benefits!</strong></h3> <ul> <li>Your own Pleo card - say goodbye to out-of-pocket expenses! </li> <li>Lunch is on us - catering in our Lisbon, Copenhagen, and London offices or a monthly lunch allowance elsewhere 🍝</li> <li>Private health insurance with Médis - ensuring you're fit in body and mind</li> <li>In Lisbon, we offer 25 days of holiday (plus public holidays) - and the option to purchase 5 additional days through salary sacrifice</li> <li>Hybrid working model - 3 days in office 2 days remote</li> <li>Wellbeing dats - fully paid days off to recharge and prioritise self-care</li> <li>Access to LinkedIn Learning - stay ahead with continuous personal and professional development</li> <li>Paid parental leave - because work should never mean compromising family time 👶🏽</li> </ul> <p><strong>Ready to join us? - </strong>If you are excited about shaping the future of Customer Success at Pleo and working with our biggest UKI customers, we'd love to hear from you! Apply now with your CV in English 🚀</p><p><span><strong>Why join us?</strong><br/><br/></span>Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances. <br/><br/>We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else. <br/><br/>Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking