Specialist 2, Business & Legal Affairs - Legal Response Center

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for investigating, processing and responding to criminal court orders and subpoenas for subscriber information, including but not limited to internet, phone, home security, wireless and mobile. Performs an interpretive analysis on a case by case basis of company policies and procedures to identify subscribers in response to lawful orders. Utilizes proprietary tool sets and business records to formulate an independent decision on the identification of a subscriber. Ensures that evidence collected or disseminated meets all company policies, legal and regulatory compliance criteria under Federal, State and local regulations. Processes law enforcement agency emergency requests in support of the Communications Assistance for Law Enforcement Act (CALEA). Works independently with limited supervision and general instructions for assigned tasks.

Job Description

Core Responsibilities

• Perform independent analysis and draft response to criminal court orders, subpoenas, search warrants and preservation requests on a case-by-case base for company and customer records and submit for approval and release. Company and customer records include, but are not limited to, internet, phone, home security, wireless and mobile.
• Ensure requests are answered prior to both internal and court mandated compliance dates and update internal ticketing systems appropriately.
• Coordinate with third party providers and internal agencies to obtain formal evidence in response to lawful orders; research content of evidence upon receipt and confirm that the evidence correlates with subscriber identification.
• Interpret said evidence against lawful order and determine whether appropriate to release to requesting agency under the correct lawful order and applicable statutes.
• Interact with all levels of federal, state and local law enforcement agencies relating to legal compliance matters.
• Respond to law enforcement requests in matters of emergency or exigent circumstance by coordinating with requesting officials. Ensure proper documentation is received in each situation and within compliance with CALEA.
• Perform testing of new or updated applications prior to deployment within the department. This will include providing constructive feedback to be used to improve performance and / or processes and to develop methods and procedures.
• Maintain individual tickets and manage overall system work queue.
• Apply corporate policies, pertinent regulatory acts including the Electronic Communications Privacy Act, the Cable Communications Policy Act of 1984, Communications Assistance for Law Enforcement Act and various other legal opinions pertaining to telecommunication services, cable services, broadband internet services and communications fraud and privacy matters.
• Build and maintain positive relationships with law enforcement agencies and internal clients across all regions in the technical, customer service and security organizations.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Must Have Skills:

• Research experience
• Proficient in MS Word, Excel
• Self-motivator
• Teamwork / Collaborate Often
• Time Management
• Prioritize competing assignments/needs
• Clear and effective communication is key with internal and external partners
• Ability to work independently to accomplish tasks and meet objectives
• Ability to work in a fast-paced environment

Nice To Have Skills:

• Compliance background
• Law enforcement investigative background
• Experience with policy and procedure-guided work
• Experience with metric-driven performance and objective

About Our Perks & Benefits:

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