Aftermarket Business Analyst

Adient Aerospace is a Joint Venture between Adient and Boeing. Boeing brings a deep knowledge of Aerospace, and Adient is the world’s leader in automotive seating. At Adient Aerospace, it is our mission to deliver innovative seating design through precise operational excellence, resulting in a superior customer experience. We bring the right pieces together, in precisely the right way, at precisely the right time.

Adient Aerospace is looking for an Aftermarket Business Analyst to join our team in Huntington Beach, California. This is an on-site role and must be based in Huntington Beach, CA. We look for highly proficient individuals who are collaborative, value diversity, enjoy working as a team, and share our passion to succeed. We invest in our employees with opportunities for professional development and we offer competitive benefits.

Are you the right piece to complete our puzzle?

JOB SUMMARY

The Aftermarket Business Analyst leads the onsite aftermarket team by monitoring and reviewing the performance of internal suppliers and their Service Level Agreements (SLAs). The role involves ensuring SLAs are met or exceeded, driving performance improvements, and providing actionable insights to enhance customer support. The Aftermarket Business Analyst fosters collaboration across teams and delivers regular reports to Aftermarket Management and Senior Leadership, ensuring the highest level of aftermarket service.

SUMMARY OF JOB DUTIES - Essential Functions (Other duties and projects may be assigned or requested.)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Track and analyze internal supplier performance against SLAs.
• Identify trends, inefficiencies, and areas for improvement using performance data.
• Develop reports and dashboards to provide visibility on SLA compliance.
• Escalate and resolve SLA breaches with actionable recommendations.
• Collaborate with internal suppliers to understand challenges and implement solutions.
• Conduct regular performance reviews and facilitate discussions to improve service delivery.
• Act as a point of contact for customer escalations related to aftermarket services.
• Collaborate with the aftermarket support team to align supplier performance with customer needs.
• Lead and mentor team members, fostering their professional growth and performance.
• Delegate tasks effectively, ensuring team alignment with aftermarket objectives.
• Prepare and present performance reports to Aftermarket Management and Senior Leadership.
• Recommend strategies to optimize supplier performance and enhance customer satisfaction.
• Maintain a safe, secure and legal work environment, adhering to all Company policies and procedures.
• Contribute to team effort by accomplishing related results as needed.