Senior Implementation Services Specialist

Company:

Description:

We currently have exciting career opportunities to join Mercer’s Benefits Administration business, a growing segment of Mercer that administers large employers’ health and retirement benefits programs. 

As an Implementation Services Specialist in the defined benefits (DB) administration business, you’ll work as part of a team on new client implementation projects. You may also support existing clients through the performance of special projects, execution of any required system modifications due to changes in requirements, or direct client delivery.  We are looking for resources to fill Requirements, Configuration and Quality Assurance specialist roles. In one of these roles, you will help define the participant experience by delivering superior quality results as we implement new clients on our pension administration system.  

If you are proactive, enjoy working in a fast-paced environment, can multitask and manage your time effectively while maintaining a customer focus, Mercer would like to offer you a rewarding career. Join us as we help millions of benefit plan participants live, work, and retire well.

What can you expect:

• Partner with senior client resources to gain a thorough understanding of the plan participants, provisions and overall needs with regard to their pension administration. 
• Create client custom requirements documents, meet with client to review and gain approval, and deliver the requirements to internal team members to configure the Defined Benefit administration system. 
• Partner with offshore resources to meet strict deadlines on technical configuration, ultimately delivering a system that meets client specifications and timing as outlined in project plan.

What is in it for you?

• Work for a global company with excellent benefits and a dynamic culture
• Excellent growth/advancement opportunity
• Work with collaborative, intelligent, solutions-focused colleagues who truly care about the work, and each other, while maintaining work-life balance 

We will count on you to:

• Utilize requirements document to develop testing strategy, designing and executing detailed test plans (unit, regression, and client) to assure quality delivery.
• Take responsibility for delivering a quality product and serve as an accountable member of the support team. 
• Proactively identify, independently evaluate and suggest recommended solutions to issues encountered during the implementation process.
• Communicate progress and align expectations with all project team members throughout the implementation process.

What you need to have:

• Bachelor’s degree in a technical quantitative discipline or Associate’s degree with associated work experience.  
• A minimum of three years’ experience.
• Strong technical writing, programming fundamentals, relational databases, data analysis skills, and testing methodology.
• Knowledge of and experience working in defined benefits administration preferred.
• Excellent communications skills.
• Strong working knowledge of MS Excel, MS Access, and MS Word.

What makes you stand out:

• Ability to identify and resolve issues and problems that will affect accuracy of the technical specifications.
• Pension implementation experience
• Exceptional Excel and Access skills
• Your ability to articulate why you are a good fit for this position 

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and