Associate, Client Service

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Job Description

Job Title: Associate, Client Service, Brand Performance

Job Locations: Chicago preferred

Work Authorization: We DO NOT support work visa sponsorship, hence applicants requiring visa sponsorship now or in the future, kindly excuse.

About the role:

An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem. Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.

Roles & Responsibilities

Commercial Accountability  

Individual contribution to project financials and time spent on job for assigned projects
• Contributes to Brand Performance new business opportunities to maintain and grow book of business.
• Learning how to price and scope jobs and build a statement of work

Client Accountability

Starting to manage day to day and tactical communication for accounts
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges. 
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Learning project tools, processes and is able to execute independently.
• Contributes to critical and analytical thinking on accounts
• Loops in senior support when needed

People Accountability 

Provides active feedback to account teams.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
• Generate positive energy and contributes to  Brand Performance team culture

Essential Knowledge & Experience

• • 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies

  • Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

  • Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)

  • Strong detail-orientation with ability to manage multiple work streams and among multiple teams

  • Excellent communication skills (verbal and written) with ability to use logical reasoning and problem- solving

  • Natural curiosity, a can-do attitude, driven and willing to take initiative

  • Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Essential Skills & Capabilities

Communication

• • Clear and effective written and verbal communication skills

  • Confidently delivers messages and exemplifies Kantar values

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• • Medical plans with comprehensive, affordable coverage for a range of health services

  • Health Savings Account/FSA

  • Dental, Vision and benefits to cover unique healthcare needs

  • Wellness Program

  • 401k with match

  • Tuition Reimbursement, Commuter benefits

  • Unlimited PTO

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and su