Service Delivery Specialist

About Us
With over 85 million global active users and 2 million transactions per day, Klarna is on the way to becoming the world’s favorite way to shop. To help us get there, we’re assembling an unparalleled global talent team—accelerating individual careers, and disrupting entire industries. We’re looking for people ready to achieve the extraordinary and embrace our bold ambitions as we shape the future of payments and fintech. Will you join us?

What You Will Do

As a Service Delivery Specialist, North American Operations Team no day is like the other. We’ll aid our customers, support our external stakeholders, and collaborate with internal stakeholders to reach the end goal: Having happy customers. If not by now you will soon have a wide network with key stakeholders that can assist you in assisting our customers. Furthermore, you will be a part of a well-functioning team where we strive for continuous improvements in our processes. You might also have the opportunity to have an impact and drive change in various projects or processes by starting small and learning fast.

The role includes customer-facing and back-office responsibilities such as:

* Exceed customer expectations: Own the customer problem and find the best solution no matter the complexity.
* Evaluate different alternatives: When looking for a solution, you do it the Klarna way: Simple, creative and quickly having the customer journey in mind.
* Master provided tools: Learn and understand all relevant tools, processes and ways of working.
* Understand that quality lies within the detail: Accomplish customer requests with accuracy in order to provide high-quality service.
* Tailor your message to each individual customer and their specific needs. One size does not fit all.

Who You Are

Have you felt that there’s more to Customer Service than just answering phone calls? Do you have the urge to push the boundaries from good to great experiences for our customers? Then Klarna Operations is the place for you! We’re a result-oriented team, experts in many (some would even say most) Klarna products and processes. We’re dedicated to challenging the status quo by delivering quality results whilst being courageous. Sounds cheesy, right? But that’s the way we work.

• You have working proficiency and communication skills in verbal/written
• You always strive to do your best, deliver quality results, and take accountability
• You are empathetic, have a positive attitude with a desire to help our customers and your team
• You are a detailed thinker and problem solver with a strong work ethic
• You enjoy new challenges and working in a fast-paced environment
• You know how to deliver a great customer experience and always go the extra mile
  

Please note that this role is on-site, meaning that you will work 100% from the office in Las Vegas, NV.

Closing

Please include a CV in English.