Escort Dispatcher /40 Hours / Days /rotating weekends and holidays 7a-330p / BWH Central Transport
Mass General BrighamAbout the role
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:Responsible for coordinating and ensuring the smooth movement of patients, visitors, and staff within the premises by handling incoming requests for escorts and dispatching the appropriate personnel to provide assistance and guidance to individuals navigating the premises.
Does this position require Patient Care? No
Essential Functions: Receive incoming calls and inquiries from patients, visitors, and hospital staff requesting escorts or assistance with wayfinding.
-Gather relevant information, including the location, destination, and specific needs of the individual requiring an escort.
-Assess the urgency and prioritize escort requests based on the nature of the situation.
-Maintain accurate records of escort requests, including the time, location, destination, and details of the escort provided.
-Coordinate with escorts, ensuring they are aware of their assigned tasks, destinations, and any specific instructions or special requirements.
-Communicate with various departments, such as nursing units, outpatient clinics, and administrative offices, to facilitate efficient escort services.
-Monitor the status and progress of ongoing escorts, ensuring timely completion and resolving any issues or delays that may arise.
-Collaborate with security personnel and other hospital staff to address any security or safety concerns during escorts.
Qualifications
Education
High School Diploma or Equivalent preferred
Licenses and Credentials
Experience
Customer Service Experience 1-2 years preferred
Knowledge, Skills and Abilities
- Familiarity with hospital operations, including different departments, units, and key locations within the facility.
- Proficient in using computer systems and software for data entry, record-keeping, and communication.
- Ability to work in a fast-paced environment, remaining composed and professional under pressure.
- Good problem-solving skills, with the ability to think quickly and make appropriate decisions in dynamic situations.
- Effective teamwork and collaboration skills, as you will be interacting with various hospital personnel and departments.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by SeApply for this role
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