Defined Benefits Client Success Manager

Come make a difference and consider this unique opportunity to step into a rewarding career.

Are you a detail-oriented individual with an interest in evaluating processes and performance?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

The DB Client Manager (DB CM) is responsible for overseeing daily operational performance for assigned client(s). They manage operations teams to provide quality administrative services and collaborate with support areas such as technology and customer care. Additionally, the DB CM serves as the primary contact for clients regarding daily service delivery. They will also assist the Senior Client Manager/Client Leader in delivering top-notch solutions.

Responsibilities

·       Utilizing expert knowledge of DB to interpret complex client requirements.

·       Addressing questions related to unique situations, participant inquires, client escalations and requirements.

·       Driving stable and consistent delivery from internal and external partners. Also using data to influence standardization and process innovation.

·       Managing ad hoc client projects such as spins, freezes and acquisitions.

·       Validating , managing and communiucating iCAT results with clients

·       Working closely with the Oversight & Excellence team to identify opportunities for reducing demand and improving efficiency. This will ultimately lower total costs. Additionally, focus on improving delivery quality.

·       Communicating regularly with day-to-day client contact on delivery and projects.

·       Acting as point of contact to groups such as Customer Care and Shared Services for client specific items.

Requirements

·       Have effective communication and influencing skills on domain and technical matters, internally and externally.

·       Possess analytical abilities and attention to detail when working with complex data.

·       Have a solutions oriented focus and ability to report data to stakeholders.

·       Have advanced management and organizational skills with ability to adapt to change.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. 

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