EverHealth - Director of Engineering, Updox

EverHealth – Director of Engineering, Updox (Remote, US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 700,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en. 

EverHealth, a division of EverCommerce, is seeking a Director of Engineering to lead our Updox engineering teams focused on our core communications platform delivering telehealth, fax, sms and more via integrated workflows serving the healthcare space. In this role, you will be leading a group with multiple engineering teams including software delivery and QA, fostering a culture of innovation, collaboration, and continuous improvement while overseeing the design, development, and delivery of high-quality healthcare technology products and services.

The EverHealth vertical of EverCommerce provides products and services to healthcare professionals nationwide and includes a range of market-leading products like CollaborateMD, eProvider Solutions, Updox, AlertMD, MD Tech, AllMeds, iSalus Healthcare, and DrChrono.

Responsibilities:

• Define and implement technical strategies and roadmaps in alignment with the company's objectives.
• Lead multiple engineering teams including QA and software delivery, fostering a culture of innovation, collaboration, inclusion, and continuous improvement – via oversight, partnership and fostering of managers of those teams
• Oversee the design, development, and delivery of high-quality healthcare technology solutions.
• Lead rollout of AI technologies both into operational usage of the engineering teams and utilization in product via enhanced production functionality offerings
• Collaborate with product management, design, and other stakeholders to ensure successful product releases.
• Ensure adherence to best practices in coding, testing, and deployment, and maintaining high standards of software quality.
• Mentor and develop team members, including hiring, training, and performance evaluation.
• Stay abreast of emerging technologies and industry trends to incorporate into the organization's practices.
• Facilitate communication and collaboration within the engineering team and across departments to achieve business goals.
• Drive the resolution of technical challenges and lead efforts to improve engineering processes.
• Establish and track key performance indicators (KPIs) for your engineering teams.
• Lead with resilience and adaptability, navigating uncertainty and ambiguity to drive success.
• Ensure compliance with regulatory standards and address security concerns throughout the software development lifecycle.
• Partner with external stakeholders such as technical leaders of critical third parties such as EHR partners and prospects – understanding their needs of feature and implementation of Updox services
• Partner with Customer Success and Support groups to collect and analyze customer feedback to inform product improvements.

Skills and Experience needed for success in this role:
The ideal candidate will have a background in Healthcare technology, with experiencing working on systems with a growth-stage company and personal characteristics that complement the team.

• Experience in the Healthcare IT space is a must for this role
  • 5+ years experience managing a healthcare solution
  • Experience with EMR/EHR datamodels and other industry specifications including:
    •  HL7, FHIR, ICD-10, SNOMED CT, CPT Codes, EDI
  • Experience understanding HIPAA compliance and information/security requirements
• 10+ years in software development at increasing levels of scope and leadership

• 6+ years of experience with full-stack healthcare application development using technologies and languages such as Python, Java, C# / .NET, Ruby, JavaScript, etc; solid understanding of technologies such as REST, HTTP, and JSON, APIs, RDBS and SQL; iOS or Android hybrid application development experience using React, Ionic, or similar
• Deep fluency in software development methodologies and ability to coach/educate others in these methodologies