Director of Content Strategy

Director, Strategic Content Experience

About this role

This role is for a senior individual contributor in the Research Architecture and Methodologies team within Gartner’s Content Research Excellence organization. It is focused on ensuring the effective delivery of Gartner’s Research and Advisory (R&A) content to deliver actionable, objective insights to clients and to support business growth, client engagement and retention.  

What you’ll do:

• Work with R&A, Product, and IT teams (and other functional areas where applicable) to develop content and business requirements to support R&A-led strategic content programs.

• Lead the delivery evolution from the traditional, document-centric for classic web delivery to using highly componentized, modular IP to support the algorithmic/AI driven insights engine.

• Deliver innovation and continuous improvement of the research content portfolio in alignment with R&A and Gartner business objectives.

• Partner with Gartner’s Product Platform team to optimize and enhance Search and Recommendation algorithms and deliver content to support new client experience designs.

• Maintain an excellent understanding of our evolving client needs and the Gartner products to support their journeys using our content and the touchpoints with other channels (client inquiry calls, interactive tools, conference attendance etc.)

• Lead execution of content initiatives from identification and ideation, through design and creation, by leveraging best practices in:

  • Process design - design excellent processes and/or optimize existing processes, using convention of efficiency, simplicity, leverage, data utilization, and change management.

  • Process execution - cost management, effective use of resources and feedback in all processes, effective and timely issue resolution, and root cause analysis.

• Work independently, as well as collaboratively, to achieve results:

  • Develop business cases and scope opportunities for projects/programs to drive content innovation.

  • Create and manage success measurement criteria and analysis to drive continuous program improvement to ensure desired outcomes are measured and met.

  • Design and deliver communications and presentations to all levels of management within and beyond R&A.

  • Guide and matrix manage project teams; coach and mentor project managers and team members for highly effective program management.

  • Support peer teams, sharing expert knowledge and providing training where required

What you’ll need:

• Solid understanding of the technology industry, major segments, trends and technologies, and common vendors, products and solutions used.

• Significant experience independently managing complex content programs, projects, and processes that demonstrate positive business impact within a complex organization.

• Experience working with the delivery of advanced, modular content in a major global enterprise context.

• Demonstrated track record of designing and improving business processes with rigor and attention to detail.

• Excellent written and oral communication skills and the ability to communicate effectively with a broad spectrum of roles and backgrounds across all levels of seniority.

• Excellent time management & prioritization skills to effectively manage a diverse workload, multiple non-routine complex projects and deliverables and priorities to meet ambitious deadlines.

• Experience with content management systems, content production and methodologies.

• Experience in UX principles and algorithmic driven content deliver platforms.

• Strong business acumen, able to see the big picture and make complex tradeoffs to optimize outcomes.

• High fluency in Microsoft PowerPoint, Word and Excel.

• Proficiency in data and analytics, presenting consumable data using charts and graphics tailored to the audience.

• Executive presence for interacting and presenting to senior leaders and stakeholders.

• Potential travel to select Gartner events. Overall travel less than 5%.

Who you are:

• Technology-centric thinking; understanding how to the use technology (established or emerging, such as AI) to revolutionize and challenge the status quo with proven results.

• Deep understanding of content as a product and an ability to engineer modular content to multiple delivery channels/formats.

• Working knowledge of Generative AI, LLMs and prompt engineering.

• Knowledge of industry standard approaches