Manager, Chief of Staff (Intelligent Foundations and Experiences)

Manager, Chief of Staff (Intelligent Foundations and Experiences)

At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.

The Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Intelligent Foundations and Experiences (IFX): 1) Associate Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability. Candidates should have a passion for technology, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities:

• Partners with Intelligent Foundations and Experiences (IFX) CoS and teams across IFX to deliver on the roadmap, owning and directing work across teams to ensure high quality, on time delivery

• Drives innovation in process and execution across our portfolio

• Creates executive-ready presentations and materials

• Leads special projects autonomously and through partnership with cross functional teams

• Prioritize and focus leaders in a number of key areas (people strategy, well managed and business operations). Aid the CoS in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

• Understand the leader’s intent and vision, lead leaders to drive and track the leader’s goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability. 

• Work closely with all business units and functions to align operations with strategy.

• Influence across all levels of the organization and across organizations. 

• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

The Successful Candidate Will:

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills.

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion.

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to react seamlessly to change in priorities and delivery focus

• Be self-motivated

• Be capable of balancing strategy and tactical delivery

• Execute a strategic approach to all things especially process and operations

Basic Qualifications:

• Bachelor’s degree

• At least 5 years of experience in Project Management, Process Management, Agile Delivery, or as a Team Lead

• At least 2 years of experience working with senior stakeholders across different business functions

• At least 2 years of experience writing communications and presentations for leadership and non-leadership audiences

• At least 2 years of experience leading technology delivery projects

Preferred Qualifications:

• Previous Chief of Staff experience

• Master’s Degree in Business Administration (MBA)

• 3+ years of experience managing diverse operational functions, such as staffing, budgeting, executing high-level meetings and events

• 3+ years of experience experience working closely with executiv