Crisis Clinician Lead (Licensed), NV 988 - After Hours

Anticipated End Date:

2026-06-14

Position Title:

Crisis Clinician Lead (Licensed), NV 988 - After Hours

Job Description:

Crisis Clinician Lead , NV Crisis 988

Location: 9133 W Russell Rd., Las Vegas, NV 89148

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Schedule:

• Tuesday – Saturday: 4:00PM – 12:30AM PST: Includes shift differential

• Sunday – Thursday: 12:00PM – 8:30PM PST: Includes shift differential

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, shifts include weekends and holidays.

Training Schedule:

• Monday-Friday: 8:00am-4:30pm PST, fully virtual for the first 3 weeks of employment. 

A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.

The Crisis Clinician Lead position includes two primary roles: Direct Call Handling and a Supportive Role. 

 Direct Call Handling: 

• When managers are present on shift and able to comfortably run shift alone, the Crisis Clinician Lead will handle calls and engage in screening and assessing callers similarly to non-clinical call takers. 

• Crisis Clinician Lead will adhere to established protocols for conducting telephonic intervention and de-escalation while determining immediate actions required during call interactions. 

• Provide active listening, engaging with callers and developing rapport.  

Supportive Role: 

• In the absence of managers, Crisis Clinician Lead are responsible for their shift. They support non-clinical call takers by staffing cases with them by providing guidance and clinical recommendations to handle cases effectively. 

• They monitor call volumes, track staff availability and call statuses. 

• Crisis Clinician Lead may also perform additional tasks as assigned by their direct manager. 

How you will make an impact: 

• Handle inbound calls, texts or chats from individuals in crisis who are in need of support.  

• Serve as a key resource and mentor to Clinical & Referral Specialists. 

• Assists with more complex cases & calls. 

• Manage shift by providing support consultation to call takers in the absence of Manager. 

• When a BH Manager is not scheduled, Crisis Clinician Lead  will perform additional tasks during the shift, including but not limited to monitoring incoming call volume, overseeing call center metrics and performance, and escalating reportable issues to Manager II as necessary. 

• Perform assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others. 

• Use information provided by the caller and obtained during the screenings & assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. 

• Complete timely, and accurate documentation of interactions in accordance with criteria. 

• Provides linkage follow-up as directed to assure individual accessed services. 

• Coordinate with other agencies, organizations and individuals to ensure optimal use of resources, services, and natural support systems. 

• Assist in developing and maintaining resource and referral database. 

• Meet weekly or bi-monthly with Manager I & Manager IIs for 1:1s but