Student Worker: Evening Technology Support for HyFlex Modality

THIS IS FOR CURRENT MNU STUDENTS ONLY
THIS IS FOR FEDERAL WORK STUDY ELIGIBLE STUDENTS ONLY

Position Overview: We are seeking a motivated and tech-savvy student worker. This role is focused on providing technical support for evening classes conducted in a HyFlex modality, where courses are delivered simultaneously to both in-person and remote students. The student worker will ensure that all technology used in the classroom, such as audio-visual equipment, streaming tools, and collaboration platforms, operates smoothly to enhance the learning experience.

Anticipated Start Date: August 2025

Key Responsibilities:

• Technical Support:
• Provide real-time troubleshooting for technology used in HyFlex classrooms, including video conferencing tools (e.g., Zoom), projectors, microphones, cameras, and other AV equipment.
• Assist faculty and students with setup and operation of classroom technology, ensuring smooth transitions between in-person and remote participants.
• System Monitoring:
• Monitor the performance of classroom technology during live sessions to identify and resolve issues promptly.
• Perform regular checks on classroom equipment to ensure everything is functioning well.
• User Assistance:
• Offer hands-on support to faculty members during class sessions, addressing any technical issues that arise
• Provide support for students who are joining through Hyflex.
• Report any recurring technical issues to the IT department for further investigation and resolution.
• Collaboration:
• Work closely with the IT department and other student workers to ensure consistent support coverage.
• Participate in training sessions to stay updated on new technologies and support procedures

Qualifications:

• Education:
  • Current enrollment as a student at MNU, preferably with a focus on IT, Computer Science, or related fields.
• Technical Skills:
  • Basic knowledge of AV equipment and troubleshooting techniques.
  • Familiarity with video conferencing tools (e.g., Zoom, Teams) and learning management systems (e.g., Canvas, Blackboard).
  • Proficiency in using both Windows and Mac operating systems.
• Soft Skills:
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and manage time effectively.
• Availability:
  • Must be available to work evening shifts as required.

Application Process:

Interested candidates should submit their resume and a brief cover letter explaining their interest in the position and relevant experience to Dr. Todd Frye at tmfrye@mnu.edu.