Sr. Learning Consultant

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 24 months. This term could be extended based on company business needs.

CW-Learning Consultant
The Learning Consultant consults with management to determine the learning needs of the respective business unit that supports strategic priorities, career development, associate development, and business acumen. This job assesses, designs, implements, and supports ongoing learning and development program to support the organization's operational excellence. This job also serves as a consultant, mentor, and resource to leaders in directing team development needs and provides learning programs through various methods.

Key Responsibilities and Duties

• Evaluates existing training and development programs to enhance the learning experience for employees.
• Reviews learning and development operational strategies by analyzing trends, preparing critical measurements, implementing production, productivity, quality, and leading system improvements.
• Evaluates organization strengths and weaknesses by reviewing current learning and development programs, identifying and analyzing performance problems and needs in business units.
• Provides learning and development programs by developing and evaluating potential solutions, aligning solutions with organization strategies, and planning and organizing training and development.
• Assesses learning and development program results by tracking and analyzing performance results, conducting surveys, interviewing unit managers and employees.
• Collaborates with various business units to create training materials that achieve defined learning outcome.
• Manages learning and development organizational strategies by contributing information, analysis, and recommendations to strategic direction, creating functional objectives in line with organization goals.
• Coaches and delegates work to lower level professionals to ensure high-quality and timely completion of projects.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

This role will assess, design, implement, facilitate, and support ongoing learning and development programs. This job also serves as a consultant and resource to leaders in directing program development needs and provides learning programs through various methods. Working independently under general supervision, this role develops and delivers web-based and in-person professional development programs and provides effective uses of technology in all modes of instruction.

This is a Hybrid role based either in the following office location Charlotte, NC or Frisco, TX.
 

Responsibilities:

• Conduct skills gap analyses and assess learning needs
• Working with subject matter experts (SMEs) and identifying target audience’s training needs
• Collaborate with SMEs to create engaging training course content and learning activities that enhance the learning process by:
  • Designing detailed educational curriculum, including dates, topics and number of hours required per course

• Determining evaluation criteria
  • Developing and edit learning material and content
  • Developing instructor’s manuals, rubrics, and other teaching tools
  • Appling tested instructional design theories, practice and methods
  • Creating supporting material/media (audio, video, simulations, role plays, games etc)
  • Creating and validate assessment tools

• Areas of training include, but are not limited to, technical and soft skill training
• Develops engaging learning activates and course materials that improves retention and transfer of knowledge.
• Facilitate training, ensuring effective engagement and comprehension among participants, while providing ongoing support and feedback.

Qualifications:

• Excellent knowledge of learning theories and instruc