Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

 

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

 

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

 

The Digital Integrated and Core Experiences (DICE) organization drives consistent, streamlined digital experiences across Schwab's platforms. Within DICE, the Digital Messaging team owns the platforms, standards, capabilities, and experiences that support secure, scalable, effective client communications.

As the Senior Product Manager, Messaging Experience Strategy (individual contributor), you will work across the entire Digital Messaging product team to identify where messaging can solve business problems and client pain points. You will partner with business stakeholders, client experience teams, product managers, technology, analytics, content, design, operations, risk, legal, and compliance to shape connected messaging experiences across service, subscription, and regulatory communications.

This is a senior individual contributor product role with broad influence. You will define opportunity areas, build and communicate product strategy, align leaders and delivery teams, and help product managers translate strategy into coordinated roadmaps and experiences. Success requires deep understanding of messaging ecosystems and the judgment to determine when messaging is the right solution, what outcome it should drive, and how the experience should work across channels and journeys.

Key Responsibilities

• Define messaging experience strategy across the Digital Messaging portfolio, connecting client needs, business priorities, enterprise strategy, and platform capabilities to a clear vision and actionable opportunity roadmap
• Identify and size high-value opportunities where messaging can reduce avoidable calls and chats, improve task completion, increase engagement, support Net New Assets and revenue growth, and strengthen service and regulatory outcomes
• Lead problem discovery with stakeholders and client experience partners to understand business needs, client pain points, journey friction, current communications, operating constraints, and desired outcomes before recommending a solution
• Determine how messaging should be used across client journeys, including message intent, timing, trigger, audience, channel role, content approach, call to action, escalation, and connection to digital and human experiences
• Partner across all Digital Messaging product managers to align journey, content, decisioning, platform, and delivery channel strategies. Surface dependencies, eliminate duplication, and promote reusable patterns that improve consistency and scale
• Support development of compelling product narratives, business cases, problem statements, experience principles, strategic recommendations, outcome measures, and executive-ready decision materials
• Influence senior leaders and cross-functional stakeholders by clearly communicating client impact, business value, tradeoffs, risks, sequencing, and the rationale behind recommendations
• Establish OKRs, key performance indicators, hypotheses, and learning plans that connect messaging performance to client behavior and enterprise outcomes, including engagement, completion, call and chat reduction, growth, revenue, trust, and risk
• Use qualitative and quantitative evidence, experimentation, client research, market trends, and operational insights to prioritize opportunities and continuously optimize messaging experiences
• Advance proactive, personalized, relevant, actionable, and connected communications across email, SMS, mobile push, Message Center, web, mobile app, and emerging channels
• Collaborate with content and design partners to create clear, accessible, engaging, and brand-aligned communications that help clients understand what happened, why it matters, and what to do next
• Balance client value, business impact, technical feasibility, architecture, compliance, privacy, risk, cost, and enterprise scale when shaping product choices and sequencing work
• Monitor messaging, customer engagement, financial services, and technology trends. Apply relevant insights to challenge assumptions, identify new opportunities, and evolve the product strategy