Technical Account Manager

About LoftLabs

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower) but our team is distributed around the globe and we have a remote-first work culture.

We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

Responsibilities

• Provide end-to-end technical guidance and support for vCluster Pro, ensuring customer success and satisfaction.

• Partner with customers to craft and execute strategies that drive adoption and optimization of vCluster Pro within their environments.

• Facilitate technical discussions and hands-on sessions with customers to demonstrate best practices and the value proposition of virtual Kubernetes clusters.

• Collaborate with engineering and product teams to relay customer feedback and influence product development aligned with customer needs.

• Assist in troubleshooting and resolving complex technical issues, leveraging your deep understanding of Kubernetes, cloud architectures, and DevOps principles.

• Develop and maintain strong relationships with key stakeholders across customer organizations, from technical teams to executive leadership.

Requirements

Essential Qualifications

• Extensive experience in Software Engineering field, with a background in technical account management, customer success, or consulting roles focused on cloud technologies and Kubernetes.

• Strong technical background in Kubernetes, including hands-on experience with container orchestration, cloud service architectures, and DevOps tools.

• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to a variety of audiences.

• Demonstrated ability to solve problems and adapt in rapidly changing environments.

Preferred Qualifications

• Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments.

• Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP).

• A passion for open-source and contributing to the Kubernetes community.

• Experience in a startup or fast-paced tech company.

Benefits

We offer the following benefits:

• Competitive Salary: We offer a competitive compensation package, including equity.

• Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

• Flexible Working Schedule:  You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.

• Workplace Flexibility:  We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.

Why join a startup like LoftLabs?

Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:

• Fast Application Process: We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if you’re a good fit. We will respond quickly and make hiring decisions within days rather than months.

• Open-Minded Work Environmen