Client Care Associate (Full Time)

Client Care Associate (Full Time)

Cape Cod Veterinary Specialists is seeking an experienced, full-time Client Care Associate to join the team in our Dennis, MA, location.              About this role         The Client Care Associate is the first and last impression of Cape Cod Veterinary Specialists, which impacts the client’s overall experience. The CCA is an invaluable team member that communicates with the clients, works with the medical staff to facilitate emergency and specialty appointments, provides information to the referring veterinary community, and handles financial transactions. This position is client-focused and does not involve direct interactions with pets.                 Responsibilities and Functions         

• Greet and check in clients for emergency and specialty appointments in a polite, professional, and timely manner.  
• Schedule and confirm appointments  
• Perform record keeping, such as scanning and documentation in the electronic medical records (EMR)  
• Provide estimates and invoices for payment  
• Take deposits and process payments at checkout  
• Send medical records to referring veterinarians  
• Direct client calls to the appropriate department in a polite, professional, and timely manner.  
• Maintain a clean lobby and front desk area.  
• Respond to clients with compassion and empathy in stressful and emotional situations.  

 Qualifications         

• More than one year experience in the veterinary hospital as a technician, liaison, or CCA   
• This position may be open to the right person who expresses a genuine desire and is eager to learn   
• Sufficient computer experience (Word, Excel) and the ability to learn various veterinary software programs  
• Ample experience and knowledge of various equipment, including fax and copy machines, credit card and check terminals, and postage meters  
• Basic math skills to determine proper deposits and process payments  
• Ability to balance and prioritize multiple tasks appropriately  
• Confidence in themselves, in their abilities, and their team  
• Excellent clear communication skills  
• Must be professional, pleasant, and engaged   
• Must be attentive and demonstrate a high level of respect to referring veterinarians, clients, and co-workers  

Salary, Schedule, and Benefits Include (but are not limited to)         

• The salary range for this position is $18 to $23 per hour, based on experience, credentials, and shifts.  
• Schedules swings, evenings, weekends, and a holiday shift rotation.  
• The initial schedule may require time in both the Dennis and the Buzzards Bay locations. 
• Paid PTO and holidays
• Medical, dental, vision, and life insurance 
• FSA or HSA 
• Long- and short-term disability 
• 401K 
• Uniform allowance
• Trupanion Pet Insurance with company paid premiums for two team member's pets. 

          About Cape Cod Veterinary Specialists         Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA. With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.                Imagine being part of a team that not only values your growth as a professional but also supports it. At CCVS, investing in our employees' development is vital to providing the best possible medical treatment and attention to patients.                 So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.