Lead Product Designer, Partners

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

About the Team

ClassPass is revolutionizing the fitness and wellness industry by bringing together the world’s best experiences into one app. Our mission is to motivate people to live inspired lives every day by introducing and seamlessly connecting them to soul-nurturing experiences.

We believe in making wellness more accessible, and design is central to achieving that mission. We’re looking for a passionate and experienced Lead Product Designer to join our Partners squad to help lead the next chapter of growth for Businesses on ClassPass.

About the Role

This opportunity is ideal for a strong individual contributor with proven experience designing intuitive, elegant SaaS products. You bring a high bar for design craft, grounded in systems thinking and real-world impact. You’ve worked on strategic initiatives before, and you’re just as comfortable zooming out to define vision as you are zooming in to sweat the details.

You’ll report directly to the Director of Design for ClassPass and collaborate closely with cross-functional partners across Product, Engineering, Marketing, and Research.

What you'll be doing…

• You’ll turn behavioral insights into thoughtful experiences that remove friction, build trust, and deepen engagement throughout the lifecycle.
• You’ll own end-to-end design strategy and execution for key parts of the ClassPass platform— shaping vision, flows, and shipped quality.
• Lead and contribute to discovery efforts (research, interviews, data synthesis) to uncover insights and opportunities.
• Translate business objectives into thoughtful design opportunities that lead to intuitive, effective product experiences.
• You’ll work with a team that is passionate about design craft, our customers, and staying connected with each other.
• Mentor & multiply: give incisive feedback, model great critiques, and help lift the team’s pace and standards.

Who you are

• You have 7+ years of product design experience.
• You have a portfolio demonstrating deep craft and end-to-end product thinking on complex systems and workflows.
• You thrive on complexity and love to dive into broad, deep, and complex problem spaces.
• You believe the line is blurry between product and design leadership and jump at opportunities to lead your cross-functional team through ambiguity.
• Strong in product thinking: you can form rigorous hypotheses, influence team understanding, and spot new opportunities. You have an ability to analyze qualitative and quantitative insights and translate them into actionable recommendations.
• You have an evolving perspective on design’s role in AI, automation, and emerging technologies - and how these can enhance creative output and customer value. You see AI as a partner in creativity and efficiency.

 

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and enco