Lead Field Service Technician

Job ID: 108212 

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 3 year running Top Workplace in the Greater St. Louis area.  

Job Summary

Leonardo DRS Land Systems is seeking a full time Lead Field Service Technician in Goleta, CA.  The ideal candidate will be responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers.  This position will also provide work leadership and technical assistance to lower-level technicians.  The selected candidate must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

Job Responsibilities

• Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers
• May provide work leadership and technical assistance to lower-level technicians
• Operate and maintain Government furnished military vehicles at DRS Land Systems facility locations and DRS Land Systems conducted testing events
• Deliver technical solutions to customers with a high degree of professionalism and serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings, computer programs and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment 
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written discrepancy reports, activity reports, expense reports, and provide feedback for onsite service and installations
• Determine and recommend which solutions or courses of action best fit the customer’s needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Provide recommendations for technical documentation improvement and support validation & verification events as required
• May provide formal/informal training of customer personnel
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts while traveling to customer’s site to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
• Support, communicate, reinforce, and defend the mission, values and culture of the organization

Qualifications

• High school diploma or GED with 8+ years of work experience
• Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
• Must have a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…)
• Proficient in the use of a laptop computers, mobile devices, and related software
• Must be able and willing to travel to CONUS and OCONUS locations (Deployed 50-75% of the time)
• Willingness to travel to OCONUS locations that qualify for Hardship and Hazard compensation, a plus
• Must have or be eligible to obtain U.S. passport
• Fundamental understanding of computer systems, operating systems, and configuration files
• Outstanding communication skills (written and oral)
• Excellent teambuilding and leadership skills
• Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies 

The pay scale for this position is $33.52/hour - $47.92/hour. The pay scale information is a general guideline only. Several factors can influence the pay scale for a position including but not limited to, Federal Government contract labor categories and contract wage rates, collective bargaining agreements, geographic location, business considerations, scope and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as relevant prior work experience, specific skills and competencies, education/training, and certifications. 

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life