Full-Time Associate, Asset Protection Host

Associate, Asset Protection Host (Full-Time)

Location: Wilmette, IL

The pay for this position is $17.00/hr however, base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Overview:

As an Associate, Asset Protection Host, you'll be the first and last impression for our Wayfair guests and employees each day. You will support our Leadership team by setting the tone for an exceptional in-store experience. This highly visible role is perfect for someone who is eager to interact with people, thrives in a customer service environment, and brings a friendly, charismatic, and engaging approach to every single interaction. In addition to greeting and engaging, this role will also play a core part in identification of any behaviors not aligned with our store's standards and effectively communicating these observations to the Asset Protection (AP) Leadership team.

What Does a Guest Experience Host Do?

• Create a Welcoming Store Experience: Greet and engage customers at store entrances, providing clear and friendly guidance while maintaining a welcoming presence.
• Support Customer & Team Needs: Assist guests with inquiries, communicate concerns to store leadership, and provide support for associates as needed.
• Enhance Asset Protection Efforts: Report behaviors that may indicate policy violations or security risks, escalating concerns to the Asset Protection (AP) team. 
• Maintain Safety Standards: Conduct regular safety checks throughout the store and back-of-house areas, reporting any safety concerns to store and AP leadership. Respond quickly and appropriately to safety incidents involving guests or associates.
• Monitor Store Security: Oversee security desk operations, ensuring proper check-in and check-out procedures for associates and visitors. Monitor store cameras at key areas, including entrances, exits, and back-of-house.
• Assist with Administrative Tasks: Support store operations by managing phone inquiries, voicemails, associate questions, and device check-ins/check-outs. Accurately record, document and escalate incidents related to theft, fraud, safety, or other security concerns timely and confidentially.

What are the Job Requirements?

• Customer-Facing Experience: 1+ years of experience in retail, customer service, or a similar setting.
• Strong Communication Skills: Ability to communicate clearly and professionally, both verbally and in writing.
• Technical Proficiency: Familiarity with Google Suite, including email, Google Sheets, and other platforms.
• Physical Requirements: Ability to stand for long periods and lift up to 50 pounds unassisted.
• Flexible Availability: Willingness to work a schedule that includes nights, weekends, and holidays based on business needs.

Additional Physical and Environmental Requirements:

• Physical Demands
• Frequent movement: Standing, stooping, kneeling, crouching
• Occasional lifting, carrying, pushing, and pulling up to 50 lbs
• Frequent repetitive motions and coordination
• Constant handling, grasping, and communication (talking/hearing)
• Ability to ascend/descend stairs and balance
• Working Environment
• Exposure to cold, heat, and humidity
• Occasional noise and vibrations
• Minimal hazards and seasonal temperature changes
  
  

What are the Benefits*?

• 💰 Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• 🚀 Career Growth: Access professional development and advancement opportunities to help you grow with us.
• 🩺 Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• 🌴 Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 💼 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• 🎓 Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• 🛒 Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.
• 👶 Parental Leave Options: Choose from paid and unpaid leave plans to suppo