Automotive Service Advisor

Job Description

Location: Berman Infiniti of Chicago
Job Title: Service Advisor
Schedule: Full Time; Monday-Friday 9AM-6PM; OFF Sat/Sun
Pay: Earn $100,000+ a year! (Commission position) 

Company Benefits:

• Competitive PTO Policy: Earn 2 weeks within your first year of employment!
• Multiple Low-Cost Medical Insurance Options: As low as $43/week + FREE TelaHealth!
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability Coverage
• Fully PAID Training
• 401K Retirement Savings Plan
• Automotive Service & Sales Discounts
• Outlined Career Path and Opportunities for Advancement

Job Responsibilities

• Greet customers promptly and courteously upon arrival at the service drive
• Obtain customer and vehicle information
• Listen attentively to customers' concerns and accurately document their vehicle service needs
• Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Keep customers informed of the status of their vehicle repairs and address any questions or concerns they may have
• Comfortably and clearly explain all completed work and charges to the customer
• Coordinate service appointments and ensure timely completion of service orders
• Collaborate closely with service technicians, parts department, and other dealership personnel to ensure efficient workflow and customer satisfaction

Qualifications

• Must have Infiniti or highline Advisor experience within a dealership
• Strong interpersonal skills with the ability to build rapport and establish trust with customers
• Excellent communication skills, both verbal and written
• Detail-oriented with the ability to accurately document service requests and recommendations
• Proficient computer skills and familiarity with automotive service software systems
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of automotive systems and repair procedures is a plus
• Clean driving record and valid driver’s license (3 yr min)
• Must be willing to submit a background screening

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.