Administrative Assistant Manager

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Merry Maids is a premier residential and small business cleaning service dedicated to providing a 5-star promise and exceptional customer service to our Northwest Twin Cities community. We pride ourselves in reliability, quality, and a positive, supportive work environment for both our clients and our team members.

Schedule: Monday-Friday with an occasional weekend during busy periods. 9:00am-5:30pm or later (until last cleaning staff returns).

• Must be available for occasional 7:00am start as a back-up office opener when office manager is on PTO/Sick leave.
• Must be reliable during busy holiday weeks/months.

Training: You may be asked to train at our Hopkins locations for at least 1 week upon hire or within the 1st few weeks of employment.

Pay: $20/hour + weekend on-call opportunity $120/week.

Key Responsibilities:

Customer Service & Sales: Answer inbound calls/emails/texts, provide cleaning quotes, perform in-home estimates, and secure new customer bookings. Manage & complete follow-up tasks on all client inquiries and service scheduling. Daily courtesy calls made to all customers scheduled for service the next business day. Listen and rate sales calls to improve sales techniques and marketing reports. Perform in-home quality assurance visits to ensure 5-star promise.

Staff Support: Assist in bringing cleaning staff any equipment or additional cleaning products they may need in the event their equipment breaks down or run out of supplies. Assist with helping cleaning staff complete homes if time is running out or complete unfinished homes in the event that the cleaning staff needs to leave for an emergency or pre-approved commitments.

Operations & Scheduling: Assist and convey communication with the scheduler on scheduling/booking requests and final booking details. Observe & check in with cleaning staff periodically using our dispatch software to ensure field operations are moving as planned. Handle last minute scheduling changes and field questions from cleaners in the field.

Office Administration: Assist office manager with recruiting, onboarding, communicating, and completing employee and client requests/concerns. Maintain a clean and organized office environment. Daily laundering of cleaning cloths, folding & prepping cleaning staff's bags for next day. Engage in communications with the entire admin staff including the business owner and managers from both of our Anoka & Hopkins locations via phone, Teams Messenger, and quarterly in-person meetings.

Daily Closing: Secure the office at the end of the day including locking up, verifying all staff have checked in, completing open-ended client requests and end-of-day office tasks, and prepping for the next day.

70% Phone/Computer work, 20% Quality Home/Sales Checkups, 10% office cleaning/filing/preparation work.

Qualifications:

• Minimum 2+ years of administrative or office assistant experience, preferably in a cleaning service-based industry.
• Strong proficiency in computer systems, including Microsoft Office (Teams Messaging, Outlook, Word, Excel)
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously with good time management skills
• Reliable, professional demeanor with strong problem-solving skills
• MM360 Salesforce experience is a plus!
• Complete & pass background and drug screening

Benefits:

• Monthly Health & Dental Insurance Allowance
• 401k Retirement Plan
• Paid Vacation & Sick Time
• Sales Bonuses
• Holiday Pay
• Weekly Pay - direct deposit
• Mileage reimbursement
• Snacks, coffee, water and more always available!
• National Employee Discounts - Discounted car rentals, cell phone service, hotels, & so much more!

Compensation: $20.00 per hour

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the