Resident Services Coordinator - VOX *

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

Property Type: Stabilized

Unit Count: 910

Schedule: Thursday and Friday off *subject to change depending on business needs

Requirements: 1+ years of hospitality or high-end customer service, 1+ years of Property Management experience

Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.

Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.

Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.

Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.

Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.

Where applicable, oversee the Community Assistant Program.

Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.

Checks the answering service throughout the day for messages, and returns calls as necessary.

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The hourly range for this position is $21.00 to $23.50 (Los Angeles, CA)

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & L