SENIOR CONSUMER SERVICE ANALYST - 42000529

Requisition No: 854959 

Agency: Agriculture and Consumer Services

Working Title: SENIOR CONSUMER SERVICE ANALYST - 42000529

 Pay Plan: Career Service

Position Number: 42000529 

Salary:  $42,000.14 -$46,200.18 

Posting Closing Date: 06/20/2025 

Total Compensation Estimator Tool

SENIOR CONSUMER SERVICE ANALYST

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF COMPLIANCE

***STATE PERSONNEL SYSTEM OPPORTUNITY—

ONLY CURRENT STATE PERSONNEL SYSTEM

EMPLOYEES WILL BE CONSIDERED.***
 

CONTACT:

Monica Reid, 850-410-3776

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work.

College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience. 

An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency.  A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) 

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
  
  

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

Successful applicants must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Documents complaint, email, inquiry, license, live chat, Inspection, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.

Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.

Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer infor