Product Program Support Specialist (Part-Time)

Job DetailsJob Location: Minnesota and Wisconsin - St Paul, MN 55107Salary Range: $22.00 - $24.00 Hourly 

Product Program Support Specialist (Part-Time)

Job Description  |  June 2026


 


 

The Organization

Girl Scouts River Valleys (GSRV) serves over 12,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place.

We believe all girls belong here. That belief is embedded in how we operate, how we hire, and how we lead. Our work is grounded in five core values that are not aspirational, they are our standard:


Be Joyful
Be Willing to Work Through It
You Can Count on Me
Community First
Girls Are at the Center of Everything We Do


GSRV operates within the Entrepreneurial Operating System (EOS) - aligning staff through clear accountability, scorecards, Rocks, and weekly L-10 meetings.

 

Position Information





Position Title: Product Program Support Specialist


Job Code: PPAST


Reports To: Product Program Manager, Girl Scout Engagement


Department: Product Program




FLSA Status: Non-Exempt, Part-Time


Salary Grade: 3


Last Updated: June 2026


Hiring Range:

$22.00- $24.00/hour





 

About This Role

Job Summary

The Product Program Support Specialist supports growth and member retention for the annual Cookie and Fall Product Programs by coordinating key tasks and projects that enhance Girl Scout engagement. This role assists with cookie booth recruitment, supports program rewards and events, and customer service to members and partners. Success in this position requires strong organizational skills, attention to detail, effective communication, and comfort using a variety of online systems to manage information, respond to inquiries, and support program operations. This role helps connect more families with meaningful opportunities to participate in Girl Scout Product Programs.

 

Essential Functions

Essential Duties and Responsibilities


Provide high-quality, responsive member and customer support in-person, by email, and by phone.
Maintains customer relationship management database (Salesforce) by entering information quickly and accurately, participate in efforts to improve efficiency.
Support the execution of key strategies to support Girl Scout participation and engagement.
Relationship-building with members and program partners.
Logistical support for program rewards, events, and cookie booth recruitment.
Assist with member inquiries for online Product Program management systems (Smart Cookies, Digital Cookie, and M2OS).


 

Additional Duties and Responsibilities


Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.
Actively participate in all-staff meetings, staff in-service training, and other meetings.
When representing the council to both internal and external audiences, articulate GSRV’s desired image and position to all audiences.
Actively support the council’s commitment to diversity, equity, inclusion, access, racial justice, and anti-racism. Conduct all activities with a high degree of cultural competency.
Contribute to building a cohesive, flexible, and productive staff environment that demonstrates the values and mission of Girl Scouts and delivers high-quality customer service. 
Subscribe to the principles of the Girl Scout Movement.
Become a registered member of GSUSA.


 

What You Bring

Skills and Attributes


A self-starter who can work independently with minimal oversight; is flexible, adaptable, self-manager, organized, and has a strong attention to detail; thrives in an ever-changing and fast-paced environment.
Utilize technology tools to effectively conduct virtual internal and external meetings and programs. 
Proven oral and written communication abilities; demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
Ability to coordinate multiple projects while managing conflicting priorities and deadlines.
Excellent independent decision-making skills and strong resourcefulness.
Excellent technical computer skills in Microsoft Office including Word, Excel, and Outlook as well as databases.
Ability to work a flexible schedule, including some evenings and weekends as required by position responsibilities.


Education and Experience


Two years professional experience, preferably in areas such as customer service, communications, volunteer support, program delivery, and retail services.
A commitment to service