Sr. Product Manager

Location:

127 Public Square - Cleveland, Ohio 44114

The Sr. Product Manager is responsible for the strategic planning, development and management of new and existing product portfolios and client servicing experiences. The Sr. Product Manager will be a subject matter in defining the overall business strategy and financial plan, including knowledge of industry trends, production expectations, performance, forecasting, profitability outcomes, and goals for a portfolio of products.

The Sr. Product Manager consults with senior business leaders and directs allocated resources to plan, develop, implement, and measure product and sales initiatives to increase overall product portfolio performance while adhering to risk framework.

Qualifications

• Responsible for the strategic design and development of new product portfolios and services that meet a client need.

• Responsible for monitoring and reporting out daily, weekly, and monthly acquisition performance trends

• Responsible for understanding market conditions, the regulatory landscape and making recommendations for change as appropriate to internal and external conditions

• Accountable for the compliance and legality of all product portfolio offerings and effectiveness of distribution and delivery

• Accountable for scanning the competitive landscape, keeping a pulse on the competition with noted gaps, strengths, weaknesses and forecasting industry trends

• Accountable for forecasting accuracy, performance measurement and monitoring, and overall client experience and impacts

• Builds relationships with vendors and may manage negotiating and influencing vendor contracts

• Collaborates with Senior Marketing Consultants manage marketing campaigns and capabilities and measure and reports out on results.

• Lead business initiatives following a project plan and is responsible for outcomes

• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements.

• May present business cases and critical business updates to senior leadership

• May manage a small team of Product Managers and Analysts

• Work with partners in procurement, technology and product to design solution

• Manage business case development, contracting, due diligence, requirements, workstream creation

• Partner closely with Risk and Compliance partners to make sure initiatives align to Key’s moderate Risk profile

• Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers. Define requirements for high priority opportunity/gaps

• Responsible for overseeing Vendor Relationship and participating in the RFP process and partnership management.

Job Specific Expectations

• Build and manage our Embedded Banking Integrated Referral Partner model

• Will lead all planning and research and participate in strategy efforts for the program and will serve as the glue between product teams, finance, strategy

• Implement controls and ensure ongoing auditable process adherence

• Experience in Process documentation and Program Commercialization

• Execute and enhance a merchant referral partner portfolio strategy to increase revenue and market share as efficiently as possible

• Implement controls and ensure ongoing auditable process adherence

• Manage stakeholder relationships including business partners, centers of influence, and private equity/VC fintech investors

• Establish, deliver, and improve on Referral Program OKRs

Required Qualifications

• Bachelor’s degree in business or related field and/or equivalent work experience

• 5+ (required) years of operations, client resolution and or complaint management

• 5+ years' experience in product management of product development

• Exceptional analytical, process management and conceptual skills

• Superior knowledgeable of financial products, e.g. deposit & credit products, investments, etc.

• Exceptional multiple project management leadership skills; experience in organizing, planning and executing large-scale, multi-functional projects from vision through implementation

• Strong ability to express complex concepts in terms that are understandable to the business partners, senior leaders and the sales force

• Superior teamwork and interpersonal skills and ability to communicate with all management levels

• Strong