Customer Success Manager

About Us 

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. 

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. 

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. 

About the role 

We are looking for a Customer Success Manager to join our Revenue organization. This person will play a critical role in shaping the future of both the Customer Success function and broader Revenue organization. You’ll play a role in developing the strategy and execution for growth and retention of our highest priority accounts. This is a highly collaborative, fast paced team who loves working and solving challenges together. 

 Key Responsibilities  

• Maintain relationships with decision makers at our partner companies, including c-suite, to establish a consistent and strong rapport 

• Create a plan for each account to ensure goals are aligned, success metrics are agreed upon and a business strategy is in place to help our partners reach their goals 

• Manage post-sales activity from relationship building, to retention, NPS and account expansion 

• Achieve retention and account expansion goals for our strategic accounts 

• Maintain a deep understanding of our product, operations and value proposition to drive high customer adoption, engagement and sell-through to ensure long-lasting successful relationships 

• Ensure you have the right triage processes in place to escalate challenges or bring in the right support team members to handle customer service issues 

The experience you have 

• 3-5 years of Customer Success, Account Management or equivalent experience at a previous company 

• Proven success in retaining, managing and growing Enterprise accounts over a multi-year duration 

• Strong communication, written and engagement skills 

• Analytical thinker with an ability to drive solutions from data 

• Operating in ambiguity and demonstrated success of being entrepreneurial in a startup environment 

Base Salary: $71,000 - $74,000

On-Target Earnings (Base + Commission):

$102,500 - $105,500 per year.

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Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A final note 

At Wonder, we believe that in order to build the best team, we must hire using an objective lens.  We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual or