Customer Service Rep/Dispatch

 

 

Job ID:  511863

 

APAC Central Inc., is a CRH company producing and providing crushed aggregate materials, sand, ready-mix concrete, asphalt, and performing as a regional heavy highway/infrastructure construction firm serving Arkansas, Oklahoma, and southern Missouri. APAC-Central, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!

 

Pay: $15.00-$19.00 an hour, depending on experience.

 

Sing on Bonus $1500

 

Job Description Summary

The Customer Service Representative will be responsible for taking customer orders for aggregates and asphalt in a detailed, timely and professional manner, and recording accurate billing, delivery and product information on that order. This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to, the following:

• Take and Process Customer Orders for aggregates and asphalt
• Ensure accurate addresses and delivery instructions are on the order
• Ensure accurate contact data including name and phone number of the person placing the order is recorded
• Enter orders into ticketing system for billing and delivery
• Prepare quotes and coordinate pricing with Sales Department
• Communicate customer needs with point of sale locations
• Coordinate with the Sales, Production and Quality Control departments to ensure the proper products are sold to meet the customer needs and specifications
• Ensure proper account and billing information is used when entering orders
• Coordinate with dispatch to ensure customer delivery expectations are met
• Notify customers in advance of late deliveries or delays in service
• Organize and send requested reports and/or order information to customers
• Keep the Customer Service/Dispatch Manager and Sales Department informed of problems or concerns throughout the day that may require their knowledge or attention
• Take sales orders from sales representatives and customers by phone or other means and ensure compliance with all applicable SOX requirements
• Run credit card and check approvals
• Distribute e-mailed customer purchase orders
• Other duties and responsibilities as assigned

 

Requirements

• Candidate must be energetic with the ability to work in a fast-paced team atmosphere that focuses on customer needs
• Strong computer skills
• Demonstrate the ability to work independently, without direct supervision
• Demonstrate good performance, safety and attendance
• Demonstrate a willingness to work overtime and weekends as needed
• Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
• Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
• Regular and predictable attendance at assigned time