MGR-PROGRAM ENGINEER SUPPORT

Job Summary:

The Manager of Program Engineering Support will work in close cooperation with the Dassault Aviation Program team based in France to lead the Program Specialists team. Responsibilities include: expediting resolution of the Product Support Agenda (PSA) topics in the best interest of the W/H operators, coordinating SB development and validating technical content of fleet/customer specific communications. Ultimately, will be responsible for improving the efficient cooperation between departments of the worldwide Customer Service organization, including Frontline, Spares, FalconCare, Communications and the Dassault Aviation Program Team

Principal Duties:

Supervise day-to-day activities of Program Engineering Support team including work scheduling, task prioritization, performance monitoring and quality of provided answers

Define and implement strategy for Program Engineering Support team, including setting and achieving budgetary and service level goals, as well as preparation of entry into service of new model

Support the Dassault Falcon Customer Service FTRs, CSMs, Technical Centers and Spares as needed to provide a timely response/support request to Falcon operators

Validate technical content of communications for customers including regional/worldwide M&O material, customer specific reliability reviews and responding to other information requests as required

Monitor the fleet for issues impacting aircraft reliability, availability and maintenance cost for inclusion in the PSA process. Present identified items for inclusion in the PSA process, maintaining current information on progress

Responsible for personnel, budget and metrics of Program Engineering Support Department

Follow through on significant events/accidents on Falcon aircraft to understand root cause and recommend any technical/procedural changes as necessary

Coordinate high profile customer projects: letters, executive summaries, reliability reports

Organize participation of Program Specialists in communication events (Field Rep. meeting, PSA review, NBAA, PAMA, periodic meetings with major operators, etc.)

Create, comment and distribute monthly ISO performance metrics of the department

Serve as the voice of W/H customers

Non-Principal Duties:

Other duties as required by the Department Director

Minimum Qualifications:

BS degree in Aeronautics, Aviation Management or an Engineering discipline

Minimum of ten (10) years of experience in an aviation operation, an aeronautical product of OEM (avionics, systems or propulsion) and/or an airline or aircraft service center

Experience in at least three (3) of the following responsibilities: program management in an aviation environment, work with aeronautical product OEM, work with the FAA and EASA, deployment of aircraft technical solutions, or work with aircraft operations

Demonstrated success as a team manager/leader

Strong written, verbal and presentation skills

Strong communication and team-player skills

Additional Desired Qualifications:

A&P license or equivalent experience

Pilot’s license

Fluency in French

Working Conditions:

Office environment

Domestic and international travel when necessary to accomplish job responsibilities (10-15% travel)

Compensation and Benefits

The compensation for this position typically falls between $100,000 and $140,000 per year.  This position is not eligible for overtime.  Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. 

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.