Senior Manager of Engineering, Insights

We want people who are passionate about building features that you and your peers will love.

DigitalOcean is welcoming a new technical engineering manager to support our engineers, grow our culture, and lead the team developing our managed Observability product offering. This person will be responsible for guiding the development of a mixed-skill engineering team, facilitating communications, providing clarity of vision and priority, and empowering the team to create creative solutions for our DigitalOcean customers. 

The Insights team’s mission is to simplify the observability experience so DO customers can focus on building and operating their applications to Get Growing.

We are excited to meet candidates who share our passions for technology solutions, healthy services, and being loving service providers, team members, and leaders. 

• Lead, mentor, and grow a high-performing, distributed team of 6-8 engineers on the Insights team.
• Provide technical vision and architectural leadership for our large-scale Customer facing Observability platform.
• Partner with product managers, designers, and other engineering teams to define the product roadmap and deliver a world-class observability experience.
• Champion Site Reliability Engineering (SRE) principles to ensure the reliability, scalability, and performance of our services.
• Drive the execution and delivery of high-quality software in a fast-paced, agile environment.
• Contribute to the broader engineering strategy at DigitalOcean, fostering a culture of innovation and continuous improvement.

Key Metrics:

• Significant experience in a software engineering management role, with a proven track record of leading and developing engineering teams.
• Deep, hands-on experience with the full observability stack and a strong understanding of its core pillars: metrics, logs, and traces.
• Practical experience with open-source observability tools such as Prometheus, Grafana, Loki, Jaeger, or similar technologies.
• Experience in designing, building, and operating highly available, large-scale distributed systems.
• Familiarity with defining and tracking Service-Level Indicators (SLIs) and Service-Level Objectives (SLOs) to maintain service health.
• Knowledge of various instrumentation techniques for applications and infrastructure to generate meaningful telemetry.
• A strong background in software development and cloud-native technologies; proficiency in Go is a plus.
• A customer-centric mindset with the ability to translate complex user needs into technical requirements.

What You'll Be Doing:

• Lead ,mentor and grow  a team of  5-6 back-end software engineers developing gRPC APIs and operating infrastructure for our observability (metrics, logging, alerting) solutions.
• Provide technical vision and architectural leadership for our large-scale Customer facing Observability platform.
• Develop efficient team methods to adroitly delivery value to our customers.
• Collaborate across the organization and consistently interface with Product Management, UI, UX, customer success, marketing, and engineering teams.
• Champion Site Reliability Engineering (SRE) principles to ensure the reliability, scalability, and performance of our services.
• Develop Objectives and Key Results (OKRs) and utilize these Key Results to measure and report on the success of the team.
• Collaborate with product and engineering teams to define roadmaps to build the next generation of products for our developer community.
• Review and give input on architectural system designs.
• Drive execution and delivery of high-quality software in a fast paced environment
• Career coaching including performance assessment, and career development.
• Collaborate directly with customers to learn more about their jobs to be done and how DigitalOcean can better serve them.
• Escalation path for the product on-call rotation, and drive improvements post incidents. 
• Contribute to the broader engineering strategy at DigitalOcean, fostering a culture of innovation and continuous improvement.

What We'll Expect From You:

• Significant experience in a software engineering management role, with a proven track record of leading and developing engineering teams.
• Deep, hands-on experience with the full observability stack and a strong understanding of its core pillars: metrics, logs, and traces.
• Practical experience with open-source observability tools such as Prometheus, Grafana, Loki, Jaeger, or similar technologies.
• Experience in designing, building, and operating highly available, large-scale distributed systems.
• Familiarity with defining and tracking Service-Level Indicators (SLIs)