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Rooftop Server (Seasonal)
Arlo HotelsNew York City, United Statesfull_timeVerifiedPosted 27 Feb 2026
💰 $22,000/yr
About the role
Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Rooftop Server. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so, keep on reading!! Here atArlo,we strive to create a sense of awe that leaves those we touch wanting more”…..
As a Rooftop Server, you contribute a tremendous amount towards our success. You have a direct impact on the level of service that we offer to our guests, not only through your service but your interaction with the guests themselves. Additionally, you are the key liaison between the front of the house and the kitchen, and your clear communication will lend itself to a smooth service. You have been chosen for this position because of your experience, ability, and character. Together, we will work to provide a memorable dining experience for each of our guests.
This position will follow the rooftop season of April 6th - September 15th.
RESPONSIBILITIES AND AUTHORITIES:
- Always treat guests with courtesy and respect in a variety of situations.
- Practice Honesty & Integrity.
- Maintain open communication with Managers and all other departments
- Complete all opening duties as assigned.
- Be mindful of the importance of personal hygiene and grooming
- Adhere to hotel Health and Safety guidelines
- Participate in pre-shift
- Showcase ability to work under pressure and in a fast-paced environment
- Immediately report any accident and or incident which may occur while at work.
- Acknowledge guest with eye contact
- Use guest name whenever possible
- Report all guest concerns to management in a timely manner
SPECIFIC DUTIES
- Take guest’s food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. *Always read your guests when making suggestions.
- Accurately input orders into POS system.
- Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative.
- Retrieve all beverages from the service bar and serve promptly. *All beverages are ideally served from the right and to the right of the guest.
- Open all wine and champagne bottles using proper wine service techniques.
- Anticipate guest is needs and respond promptly.
- Acknowledge all guests regardless of whether they are in your station.
- Interact in courteous and professional manner with guests, supervisors, and co-workers.
- Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints.
- Alert management to any and all issues that arise at a table.
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