Manager, Patient Experience Marketing, Multiple Myeloma & PAN-Oncology – Horsham, PA

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Multi-Family Marketing

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Manager, Patient Experience Marketing, Multiple Myeloma & PAN-Oncology – Horsham, PA

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology in Horsham, PA.   

The Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology is responsible for supporting the end-to-end patient experience for patients starting on Oncology therapies.  This role also includes driving project management with conferences, field training and execution of on driving awareness for J&J withMe.  You will be a member of the Oncology Px Strategy team, working closely with the patient solutions teams - including field-based access and affordability solutions, patient access and affordability solutions, patient and caregiver solutions, and supplier management and operational excellence - to deliver, measure and optimize the patient journey, ensuring that more patients can start and stay on therapy. You will also work across the brand marketing, access marketing, and field teams to deliver a patient experience that delights the patient and supports business strategy and objectives.

A Day in the Life

Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. Johnson & Johnson Innovative Medicine recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day Role and Responsibilities Include:

• Manager of Patient Experience Marketing, Multiple Myeloma & PAN-Oncology works in service to our patients, as an advocate for their needs.
• Primary point-of-contact for the PECS Px Strategy team in supporting the DARZALEX® brand. This includes leading the PECS Oncology team’s support of current and new indications.
• Partner with PECS PCCS  team on strategy and execution of hub access support services and patient cost and affordability solutions. Monitoring/tracking program performance and identifying opportunities to drive program experience improvements.
• Collaborate with Brand Market Access teams and PECS Franchise Reimbursement Managers (FRM) to shape strategy and pull-through FRM team support that aligns with the Brand team’s market access objectives and strategies, to help patients start therapy.
• Support the Px Strategy team with the ongoing launch of the Patient Service Center and Access Therapy Center, with emphasis on supporting the DARZALEX withMe program elements and the Brand team’s pull-through across relevant Brand promotional collateral.
• For PAN-Oncology, driving awareness for the J&J withMe program will be essential by driving NPP Media execution, conference coordination, and collaboration with the PS&E team as the APP